Medi Assist - Senior Manager - Account Management

THE COMPANY:

- Medi Assist is the preferred health benefits administrator for some of the biggest corporates across the country. As a company our aim is to constantly work towards building a simplified healthcare experience for insurers, corporates, hospitals and members.

- Medi Assist offers a range of wellness programs and value added services to corporate employees and individuals along with health benefits administration services including cashless claims management, reimbursements, pharmacy benefits, planned hospitalization and more.

- Our service models ensure that we work with and help various stakeholders including - policy holders, insurance agents, outpatient servicing networks, members to manage a diverse healthcare portfolio.

- Our robust and seamless technology provides the right backbone to manage these healthcare portfolios efficiently in a most cost-effective manner.\

Services we offer:

- Comprehensive healthcare management

- Healthcare benefits administration

- Provider contracting

- Benefits portfolio management

KEY RESPONSIBILITY:

- Planning and supervising changes and managing the daily operations of client service.

- Setting up and meeting performance goals and targets.

- Maintaining current knowledge of industry new developments, productions, and involvement in network

- Recording statistics, performance levels and feedback of clients and preparing the reports.

- Methodical Closure of any new account, re-organizing the SLAs of Existing accounts, Updating of SLAs, T&C, etc. to HO/IT

- Ensuring Hassle free delivery of agreed services to the corporate by effective coordination with the HO OPS Team.

- Client testimonials

- Ensuring MIS, Utilization Reports & other services for customer delight are delivered promptly to the customer

- Retention and renewal of contract

- Monitoring key performance indicators

- Corrective and preventive action

- Internal Stakeholder Management