Business Services Team Overview Our Business Services team is a collective of creative, strategic, forward-thinking business enablers. Together the People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management teams make it their mission to ensure Forvis Mazars has the right tools, technology, strategies and services in place to deliver exceptional client service and future-proof our growing business. Job Purpose: - The Business Technology Group, with the assistance of a number of key third party suppliers, supports approximately 3600 users across offices predominantly in the UK/ India but with exposure to some global offices also. - The Service Delivery person work onsite and working closely customers face to face and over team's calls/emails. Working external Service Desk and the internal Operations, Applications and Front of House teams, liaising between them to facilitate the delivery of customer focused support solutions working to a shift pattern covering. - As a Service Delivery person, you will be at the forefront of revolutionizing our service function. - If you are an ambitious technician looking to develop their skills, attracted by being part of an innovative supportive team in a great location delivering mission critical service for an exciting firm, then this role would suit you. Job Role: - Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve issues swiftly. - Digital Transformation: Embrace the power of automation and digital capabilities to enhance our services, making them more efficient and accessible to our clients. - Collaboration: You'll be a bridge between external Service Desk and internal teams, ensuring seamless communication and delivering customer-focused solutions. - Continuous Improvement: Your role involves identifying opportunities for enhancement, championing ITIL-based standards, and recommending improvements to our processes. - Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth. - Asset Management: Take ownership of asset management, ensuring our kit levels are always optimized for peak performance. - Customer Engagement: Go beyond traditional support and partner with clients to educate them on maximizing their technology and collaboration resources. - Innovation: Be part of exciting project-related activities, contributing your expertise to shape the future of our services. - Empowerment: Lead new joiner orientation sessions and organize ad hoc drop-in sessions to empower our users to harness technology's full potential. Person Specification : - ITIL Expertise: You're well-versed in ITIL V3/V4 principles, providing a strong foundation for our service evolution. - Customer-Centric: Your commitment to exceptional customer service sets you apart, driving you to exceed expectations. - Corporate Experience: Previous experience in a corporate technical customer-facing role is essential. - Team Player: While you can work independently, you're also a team player who sets high standards and leads by example. - Problem-Solver: You excel under pressure, prioritize effectively, and escalate issues when necessary. - Change Advocate: You embrace change and actively contribute to change projects within the team. - Continuous Learner: Your hunger for knowledge drives you to seek self-improvement through self-study and training. - Ethical Stance: You uphold integrity and ethical values, using tact and flexibility to express your views when needed. - Technical Proficiency: Your technical competences include supporting workplace hardware, Microsoft Office 365, Azure AD, Citrix solutions, and more. Nexthink experience is a plus. - Documentation Skills: Your ability to create and review workplace knowledge base documentation is solid. - Overlooking IT compliance is being followed. - IT asset management & Networking Technical competences: - Experience supporting workplace hardware, e.g., Laptops, Desktops, Printers Scanners, Conference Phones, VC units, Telephony handsets, Mobile phones, etc. - Experience supporting Microsoft Office 365, Azure AD including Exchange, Microsoft Teams, OneDrive, SharePoint, MS PowerApps, Citrix solutions. - Experience supporting cloud solutions Azure or similar platforms - AWS, Google etc. - Experience using ITSM tools, specifically Service Now - VMware ESX and VMware Horizon - Windows 10 - Active Directory Domain Services including Group Policy and Certificate Services - Nexthink experience would be very advantageous - Working knowledge of data infrastructure and data security - End user computing and virtual desktop infrastructure. - Creating and reviewing Workplace knowledge base documentation.

Pune

Mazars - IT Service Delivery Manager 

Job Description for Mazars - IT Service Delivery Manager  in Manager in  Pune for (5-10) years of experience. Apply Now!