Max SkillFirst - Account Manager - B2B - L&D

Client management: 

- Responsible for end to end management of expectations of the external client (BFSI clients)

- Preparation of proposal documents, scoping documents, diagnostics documents, Insighting documents before the initiation of the client deliverable to understand the need for the client from the L&D perspective.

- Work closely with the content team to design & customize the content to suit the client needs

- Will be responsible for delivering of workshops (behavioral & functional) for the client as a delivery expert.

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Maintain all kinds of client MIS.

- Servicing and supporting the client throughout the project lifecycle

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

MEASURES OF SUCCESS:

Timeline of Results

- Growth Potential

- Engagement and Impact

- Achievement of client MOS

Competencies required:

- Drive for results, passionate

- Collaboration with multiple stakeholders to deliver success for the client

- Ability to understand the unsaid expectation to create the client delight

- Negotiation skills

- Passionate about training & understanding of BFSI domain

PREFFERED QUALIFICATIONS AND EXPERIENCE

- Post Graduate in any discipline. MBA preferred

- At least 8-10 years in sales training within the BFSI, NBFC domain. 2-4 years- experience in client management in B2B sales will be preferred

- Knowledge about sales / banking products, processes, etc. will be an added advantage

KNOWLEDGE / SKILLS / ABILITIES -

- High degree of commitment and goal orientations is a must

- Should have a great attitude towards work and must be willing to adjust with the demands of a high pressure job

- Learning ability & Logical thinking approach

- Should have the Analytical ability & the strategic mindset

- Should be self-motivated, self-starter

- Excellent Planning/organizing/time management skills