Max Life Insurance - Manager - Human Resources

Position : Manager- Human Resources

Department : Human Resources

Reporting to : AVP - HR (East)

Function : Human Resources - Agency

JOB SUMMARY

- Responsible for creating and driving the people agenda end to end for Agency channel in East zone.

- Responsible for driving and managing all HR initiatives/employee engagement agenda, recruitments/selection and onboarding.

- Liaison and coordinate with Business Head/Leadership Team and ensure corporate initiatives are implemented, required data is fetched and feedback shared on initiatives like audit gaps, EDAP cases and attrition etc.

- Partner with Channel HR Head in creating a rich culture based on performance based engagement and drill down key initiatives eg. Employee connect, Best Bets, PMS.

- Act as the transformation/process champion (within the HR team) for Agency Channel

- Prepare business/HR analytics for Agency HR

- Custodian for monitoring progress on PMS, Employee Disciplinary Action Process (EDAP) & Compliance etc.

KEY RESPONSIBILITIES:

1. Recruitment and Selection :

- Responsible for recruitment and selection of Agency channel

- Identifying and using low cost hiring sources

- Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies

- Tracking of hiring to ensure month on month manpower plans are met

- Ensure hiring within the allocated budgets

MEASURES OF SUCCESS:

- Recruitment and Selection- 100% of Plan Vs Actual

- Employee Retention

- Timely generation of Employee Codes and Appointment letters

- Completion of all on-boarding, pre joining and post joining documentation and formalities within defined timelines including the Background Verification process

- Employee Engagement: Improvement in Kenexa scores

- Address all EDAP cases and close within timelines

2. Joining & On-Boarding:

- Responsible for smooth on-boarding of new hires

- Ensuring timely generation of Employee Codes

- Ensuring timely generation of appointment letters

- Conducting HR Induction and orientation program

3. HR Operations:

- Ensuring proper and complete documentation post selection of candidates

- Collection of all required pre-joining documents.

- Collection of Joining kit/post joining documents from the candidates

- Leave and Attendance management for new joinees

- Timely salary processing of all employees

4. Employee Engagement:

- Responsible for designing local level employee engagement initiatives and rolling them out.

- Townhall meetings with employees on regular basis

- Regular branch visit and meeting with constituents

- Driving 100% participations for various surveys such as KENEXA etc.

- Drive preparation and implementation of Kenexa action plans

KEY COMPETENCIES / SKILLS REQUIRED :

- Post Graduate in Human Resources from a good institute

- 6-10 Years of experience in Generalist/Business HR role

- Should have managed recruitments at frontline levels

- Strong communication and inter personal skills

- Strong knowledge of MS-Excel and various HR analytics

- Intersection management

- High on analytical skills

- Impact & Influencing Skills

- Result Orientation

- Business Partnership Skills

- Good knowledge of latest HR practices

5. Performance Management :

- Ensure all performance management actionable are completed within plan timelines

- Facilitate the performance review process to ensure that all reviews are completed within timelines

- Educate employees on usage of the online performance management system

- Contribute to the Promotion Gate and Goal Sheet creation for the year

- Facilitate building of a Leadership Pipeline through the Management Development Process

6. Query and Grievance Management:

- As HR SPOC, responsible for managing employee-related queries and their resolution

- Ensuring proactive employee communication on process and policies

- Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances

- Track employee escalations and take proactive steps

7. Exit Management:

- Keeping track of all exits happening within the zone

- Conducting exit interviews and attrition analysis

- Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement