Position : Manager - Human Resources

Band : 4

Department : Human Resources

Function : Human Resources - Agency

Reporting to AVP - HR (East)

Location : Kolkata

JOB SUMMARY

1. Responsible for creating and driving the people agenda end to end for Agency channel in East zone.

2. Responsible for driving and managing all HR initiatives/employee engagement agenda, recruitments/selection and on boarding.

3. Liaison and coordinate with Business Head/Leadership Team and ensure corporate initiatives are implemented, required data is fetched and feedback shared on initiatives like audit gaps, EDAP cases and attrition etc.

4. Partner with Channel HR Head in creating a rich culture based on performance based engagement and drill down key initiatives eg. Employee connect, Best Bets, PMS.

5. Act as the transformation/process champion (within the HR team) for Agency Channel

6. Prepare business/HR analytics for Agency HR

7. Custodian for monitoring progress on PMS, Employee Disciplinary Action Process (EDAP) & Compliance etc.

KEY RESPONSIBILITIES :

Recruitment and Selection

- Responsible for recruitment and selection of- Agency channel

- Identifying and using low cost hiring sources

- Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies

- Tracking of hiring to ensure month on month manpower plans are met

- Ensure hiring within the allocated budgets

Joining & On-Boarding :

- Responsible for smooth on-boarding of new hires

- Ensuring timely generation of Employee Codes

- Ensuring timely generation of appointment letters

- Conducting HR Induction and orientation program

HR Operations :

- Ensuring proper and complete documentation post selection of candidates

- Collection of all required pre-joining documents.

- Collection of Joining kit/post joining documents from the candidates

- Leave and Attendance management for new joinees

- Timely salary processing of all employees

Employee Engagement:

- Responsible for designing local level employee engagement initiatives and rolling them out.

- Townhall meetings with employees on regular basis

- Regular branch visit and meeting with constituents

- Driving 100% participations for various surveys such as KENEXA etc.

- Drive preparation and implementation of Kenexa action plans

Performance Management

- Ensure all performance management actionable are completed within plan timelines

- Facilitate the performance review process to ensure that all reviews are completed within timelines

- Educate employees on usage of the online performance management system

- Contribute to the Promotion Gate and Goal Sheet creation for the year

- Facilitate building of a Leadership Pipeline through the Management Development Process

Query and Grievance Management :

- As HR SPOC, responsible for managing employee related queries and their resolution

- Ensuring proactive employee communication on process and policies

- Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances

- Track employee escalations and take proactive steps

Exit Management:

- Keeping track of all exits happening within the zone

- Conducting exit interviews and attrition analysis

- Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement

MEASURES OF SUCCESS:

- Recruitment and Selection- 100% of Plan Vs Actual

- Employee Retention

- Timely generation of Employee Codes and Appointment letters

- Completion of all on- boarding, pre joining and post joining documentation and formalities within defined timelines including the Background Verification process

- Employee Engagement: Improvement in Kenexa scores

- Address all EDAP cases and close within timelines

- Timely resolution of employee grievances without any escalations

- MIS - Timely updation of all HR MIS

- Exit Management - HR Compliance scores and closure of all F&F cases within TAT

KEY RELATIONSHIPS (INTERNAL/EXTERNAL)

- Internal - Channel Head, Zone Vice President, Regional Managers, COEs in HR, Channel Strategy and Ops team

- External - Vendors and Consultants

KEY COMPETENCIES / SKILLS REQUIRED :

- Post Graduate in Human Resources from a good institute

- 6-10- Years of experience in Generalist/Business HR role

- Should have managed recruitment at frontline levels

- Strong communication and inter personal skills

- Strong knowledge of MS-Excel and various HR analytics

- Intersection management

- High on analytical skills

- Impact & Influencing

Skills

- Result Orientation

- Business Partnership

Skills

- Good knowledge of latest HR practices

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