About Max Life Insurance: 'Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 20 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital. During the financial year 2018-19, Max Life achieved - Gross Written Premium- of Rs. 14,575 crore & had sum assured in force of Rs. 7,03,972 Crore. As on 31st March 2019, the Company had Rs. 62,798 crore of AUM & a share capital including reserves & surplus of Rs. 2,767 crore. The Company has nearly 35 lakh customers serviced by its 12,082 employees & 48,522 agent advisors through 239 offices across the country. We Stand for: - Caring A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance. - Collaboration A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution oriented approach to create - win-win- partnerships within & outside teams through inspired cooperation and teamwork. - Customer Obession A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience. - Growth Mindset An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance. - People Leadership A people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes. Position : Projects, Campaign Mgmt & Automation. Department Operations (SDPL) Reporting to CVP - Speed Dial Partner For Life Function SDPL Location Gurugram Key Responsibilities : Project Management : - Initiate, manage, drive and deliver technology and digital projects. - Identification of key opportunity areas and scope to digitize and bring in technology interventions - Time keeping and ensuring Project delivery deadlines and Key MOS impact of projects are met - Supporting the development of long term SDPL Strategy through technology and digital disruptions. - Help in evaluating and contracting SLA/SOW with various tech and Digi vendors, ensuring SDPL gets bang for the buck- in every investment made. Campaign Management : - Conceptualize, design and deploy service, cross sell and retention campaigns. - Automate the Campaign execution across all Contact and Outreach Platforms, and integrate it - Co-ordinate and liaison with multiple departments and stakeholders for data and inputs for campaign effectiveness and optimization. - Report and discuss the campaign effectiveness with SDPL management and suggest Best practices from the industry - Ensure data compliance and auditory regulations are adhered to in campaign building and execution. Data Automation and Visualization - Drive Automation and Efficiency initiatives and work towards a process sustainable model. - Work with AI and BPMA for various projects on Dashboard/ MIS automation, using Cubes or Visualization tools. - Work on Data integration projects across the Omni Channel plan for SDPL ( CRM, Contact Centre, Core Systems) to ensure Workflow ( upstream and downstream) are automated. The measure of Success: - Impacting growth in Renewal income, improvement in collection rates, persistency and reduction in surrender. Due to various interventions listed below. - 100% automation of transactional MIS and Dashboards. - Integration with business intelligence tools for effective data analysis and faster& Smarter decision making. - Ensure the future Cost to service and Cost to Retain is optimized with every investment done. - Ensure all the Projects/ Automations, Data Analysis and Campaign management positively impact NPS and CSAT. - Ensure the Overall efficiency and productivity of SDPL team goes up by atleast 20% due to the listed interventions.

Gurgaon/Gurugram

Max Life Insurance - Assistant Vice President - Projects/Campaign Management & Automation 

Max Life Insurance - Assistant Vice President - Projects/Campaign Management & Automation  ,Job Description for Max Life Insurance - Assistant Vice President - Projects/Campaign Management & Automation  in Max Life Insurance in  Gurgaon/Gurugram for (10-14) years of experience. Apply Now!

Job Description for Max Life Insurance - Assistant Vice President - Projects/Campaign Management & Automation  in Max Life Insurance in  Gurgaon/Gurugram for (10-14) years of experience. Apply Now!