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08/04 Shivani
HR at Max Life Insurance

Views:318 Applications:94 Rec. Actions:Recruiter Actions:2

Max Life Insurance - Assistant Vice President - Automation Operations (10-14 yrs)

Gurgaon/Gurugram Job Code: 911994

Assistant Vice President - Operations ( Automation)

Key Skills:

- Digital Innovation

- Mobile Platforms

- Business process automation & transformation

- Implementation of Digital Initiative

- Technology Solutions development

Project Management:

- Initiate, manage, drive and deliver technology and digital projects.

- Identification of key opportunity areas and scope to digitize and bring in technology interventions

- Time keeping and ensuring Project delivery deadlines and Key MOS impact of projects are met

- Supporting the development of long term SDPL Strategy through technology and digital disruptions.

- Help in evaluating and contracting SLA/SOW with various tech and Digi vendors.

- Driving C.I and TQM in the Process through various deployments which are industry standards like COPC, VDA, Six Sigma, lean, CMMI etc.

Campaign Management : 

- Conceptualize, design and deploy service, cross sell and retention campaigns through CRM - Dialer suite.

- Automate the Campaign execution across all Contact and Outreach Platforms, and integrate it for Omni Channel execution,

- Co-ordinate and liaison with multiple departments and stakeholders for data and inputs for campaign effectiveness and optimization.

- Report and discuss the campaign effectiveness with SDPL management and suggest Best practices from the industry

- Ensure data compliance and auditory regulations are adhered to in campaign building and execution.

Data Automation and Visualization : 

- Drive Automation and Efficiency initiatives and work towards a process sustainable model.

- Work with AI and BPMA for various projects on Dashboard/ MIS automation, using Cubes or Visualization tools.

- Work on Data integration projects across the Omni Channel plan for SDPL ( CRM, Contact Centre, Core Systems) to ensure Workflows ( upstream and downstream) are automated.

Desired qualifications and experience - Graduation in Commerce, Economics or Maths

Knowledge and skills required:

- Good knowledge of MS Excel, MS Access. Power point, Visualization tools,

- Good Knowledge of techno functional Landscape on banking and finance.( Automation, APIs, Microservices etc)

- Understanding of Contact centre/ Omni Channel Servicing model

- Good Analytical skills, Technology oriented thinking, Statistically strong.

- Strong interpersonal skills to drive organization objectives through cross functional teams.

- Outcome and Process Orientation balance.

- Program management

Desired qualifications and experience :

- Graduation in Commerce, Economics or Maths

- MBA preferably from B - school

Women-friendly workplace:

Maternity and Paternity Benefits

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