Upgrade to Pro
Max Life Insurance - Assistant Vice President - Automation Operations (10-14 yrs)
Assistant Vice President - Operations ( Automation)
Key Skills:
- Digital Innovation
- Mobile Platforms
- Business process automation & transformation
- Implementation of Digital Initiative
- Technology Solutions development
Project Management:
- Initiate, manage, drive and deliver technology and digital projects.
- Identification of key opportunity areas and scope to digitize and bring in technology interventions
- Time keeping and ensuring Project delivery deadlines and Key MOS impact of projects are met
- Supporting the development of long term SDPL Strategy through technology and digital disruptions.
- Help in evaluating and contracting SLA/SOW with various tech and Digi vendors.
- Driving C.I and TQM in the Process through various deployments which are industry standards like COPC, VDA, Six Sigma, lean, CMMI etc.
Campaign Management :
- Conceptualize, design and deploy service, cross sell and retention campaigns through CRM - Dialer suite.
- Automate the Campaign execution across all Contact and Outreach Platforms, and integrate it for Omni Channel execution,
- Co-ordinate and liaison with multiple departments and stakeholders for data and inputs for campaign effectiveness and optimization.
- Report and discuss the campaign effectiveness with SDPL management and suggest Best practices from the industry
- Ensure data compliance and auditory regulations are adhered to in campaign building and execution.
Data Automation and Visualization :
- Drive Automation and Efficiency initiatives and work towards a process sustainable model.
- Work with AI and BPMA for various projects on Dashboard/ MIS automation, using Cubes or Visualization tools.
- Work on Data integration projects across the Omni Channel plan for SDPL ( CRM, Contact Centre, Core Systems) to ensure Workflows ( upstream and downstream) are automated.
Desired qualifications and experience - Graduation in Commerce, Economics or Maths
Knowledge and skills required:
- Good knowledge of MS Excel, MS Access. Power point, Visualization tools,
- Good Knowledge of techno functional Landscape on banking and finance.( Automation, APIs, Microservices etc)
- Understanding of Contact centre/ Omni Channel Servicing model
- Good Analytical skills, Technology oriented thinking, Statistically strong.
- Strong interpersonal skills to drive organization objectives through cross functional teams.
- Outcome and Process Orientation balance.
- Program management
Desired qualifications and experience :
- Graduation in Commerce, Economics or Maths
- MBA preferably from B - school
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
