Max Bupa Health Insurance - Manager/Senior Manager - Distribution Operations

Job Summary :

- The role entails MIS management & reporting, including analytics at portfolio level, employee productivity etc; Publishing reports in pre-defined formats for Leadership team, Business Partners.

- Transaction management and monitoring - application- to - policy issuance-, claims query at partner level(s). Ensure timely release of partner payouts and payment report generation thereof.

- Facilitate business planning, internal and external benchmarking

- Plan and run Rewards & Recognition program across Distribution partners and sales employees

Key Responsibilities :

A. Managing the transaction level ownership:

- Daily MIS reporting for performance marketing campaigns

- Manage daily transaction, Monitoring application to Issuance, Claims query at partner level

- System changes related to hierarchy

- Monthly commission and partner payment reports

B. Business planning :

- Provide support in business planning -- Annual Operating Plan;

- Internal/ External Benchmarking

C. Management information and reporting :

- Publish Dashboards with analysis and insights

- Provide inputs for presentations to the Management and stakeholders

D. Incentive and R&R :

- Supporting incentive and R&R designing and simulation

- Incentive calculation and payout communication to Finance

E. Governance and complaint management:

- Complaints management, leakage management and Governance around payment, incentive, commission, etc

- Audit fulfilment

F. Performance Management

- PIP and Bottom Quartile management - MIS circulation

Preferred Skill Set

A. Strategy and long term thinking

- Sufficient domain knowledge to lead a team of off-role/on-role resources and participate in turnkey projects

- Analytical skills

B. Leadership Attributes

- Strong written and verbal communication skills

- Ability to manage a team and manage conflicts in a tactical manner and positive resolution

- Result orientation

- Ability to spot and utilise opportunities

- Personal credibility and effectiveness

C. Technical skills

- Proficiency in MS Excel, MS Access and preferably any database management system

- Should be able to design macros and handle Big Data

Minimum Qualification

- University post graduate preferably MBA (part time or full time)

Minimum Experience :

- Overall Experience (7+ years), relevant in Health Insurance/ General Insurance and related Industries

- Training:Relevant certifications in the field of management information, business operations.

Salary Offered : 10-13 LPA