Job Summary - The IT Infrastructure &amp; Operations Lead is responsible for the implementation and operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, end user support/help desk, workstation management, servers, storage and related software.&nbsp; - This position is operationally responsible for ensuring the availability, integrity, and security for all IT systems and infrastructure. Partnering with the Lead for Business Applications, this position will lead the Infrastructure and Operations teams with overall responsibility for technology infrastructure planning and deployment of technology for various projects.&nbsp; - This role will also be responsible for IT operations support, Solutioning for new initiatives and managing end user workstation / desk side support activities across Max Bupa work locations. Key Responsibilities - Lead Technology infrastructure strategy and execution for the organization - Maintain complete oversight of IT Operations &amp; IT Support (end user services) including Service Delivery, Application and Network infrastructure - Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement - Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations - Development of enterprise standards and technology architecture and the IT operations governance process - Conduct product and vendor evaluations ensuring best in class technologies and partners - Works closely with and manage strategic vendor partner relationships. Setup and run the Governance with the partners. Build strategic relationships for creating value for the organization - Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting - Direct involvement in incidents or problems that cause service disruption or impact and act as a point of escalation for incidents not getting resolved in a timely manner - Practice ITIL service disciplines including incident, change, problem management - Provide technical support &amp; guidance to service desk staff - Manage various audits (internal/compliance/regulatory etc.) involving IT infrastructure and operations and ensure compliance in all aspects - Able to manage multiple vendors through delivery, execution and governance reviews - Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures - Leadership for delivery of 24/7 service operations and KPI compliance Preferred Skill Set: Functional: - In depth ITIL knowledge - At least 4 years of experience managing similar sized team, operational setup - Good overall understanding of IT Infrastructure - servers, Database (SQL/Oracle/MySQL), storage/SAN/Tiering, server &amp; desktop operating systems, networking technologies &amp; topologies, firewalls, load balancers, switches, virtualization, backup &amp; restoration, DR setup and execution, capacity management, service management tools etc. - Well versed with complete Data Center operations including private/Public/Hybrid cloud setup management - Good probing &amp; analytical approach with the ability to pre-empt potential problems and identify inefficiencies - Knowledge of security related technologies - SIEM, Log collection &amp; analysis, Encryption, DLP, Proxy, HSM etc. - Experience of Disaster Recovery architecture, tools, execution etc. - Experience in handling mobility &amp; collaboration technologies (MDM, Conferencing etc.) - Knowledge of High Availability architectures - Experience on IT Service desk management including IT Asset management and related operations - Strong customer oriented approach with delivery bias - Experience of working and managing 3rd party vendors and service providers - Proactive team player - Problem Analysis and Resolution, Planning and Organizing - Decision-Making - Ability to interact and positively influence stakeholders Technical: - In-Depth knowledge of Microsoft Windows Server, Active Directory (Design, Security, Administration) Messaging (MS Exchange, Archiving, Unified communication), Networking technologies - In depth knowledge of networking components - switches, routers, load balancers, Anti Spammer, NAC, Wireless, VLAN, hubs, passive networking, network topologies, VPN, 2FA - Exposure &amp; experience on SD WAN is a plus - Good understanding of security components and technologies - Anti Virus, IDS/IPS, Proxy, DLP, SIEM, Encryption, HSM, Threat management, VA/PT, Deep Security etc. - Hands on experience on virtualization (VMWare, HyperV), in managing private, public and hybrid cloud environments - Good understanding of IT Security and Data security - Good understanding of mobile technology, powershell scripting Other: - Must be fluent in written and spoken English - Excellent oral, written and spoken communication skills - Ability to manage through organizational change - Strategic thinker and strong analytical skills - Domain knowledge of IT operations for financial services industry will be an added advantage - Must be flexible to quickly adapt to changing business needs and processes - Functional and Technical Leadership skill with an eye for system quality - High level of energy and proactive nature - Sense of ownership and willingness to accept the challenge of daily deadlines

Delhi

Max Bupa Health Insurance - Associate Vice President - IT Infrastructure & Operations Lead  

Max Bupa Health Insurance - Associate Vice President - IT Infrastructure & Operations Lead   ,Job Description for Max Bupa Health Insurance - Associate Vice President - IT Infrastructure & Operations Lead   in Max Bupa Health Insurance Company Limited in  Delhi for (12-15) years of experience. Apply Now!

Job Description for Max Bupa Health Insurance - Associate Vice President - IT Infrastructure & Operations Lead   in Max Bupa Health Insurance Company Limited in  Delhi for (12-15) years of experience. Apply Now!