11/01 Jayaraj S
Deputy General Manager - HR at Matrimony.com

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Matrimony.com - Senior Manager/Assistant General Manager - Process Excellence Head (8-10 yrs) Premium

Chennai Job Code: 880538

Process Excellence Head - Senior Manager/Assistant General Manager level (8-10 yrs)


Head Process Excellence - Sr. Manager/ AGM Level (Six Sigma Black Belt certified)


Reporting to : CTO / COO

Objective : Objective is to create a process centric Organization and drive continuous improvement in our processes to make the organization more robust, improve our internal efficiencies and provide better experience to our customers.

Key Responsibilities :

- To understand all the business and functional processes; work closely with the stakeholders in mapping / documenting the processes & SOPs

- To carry out a regular audit of the processes and ensure strict adherence to the processes by all stakeholders

- To review the processes along with the stakeholders at regular intervals, identify process improvements and eliminate unwarranted steps or processes to make the organization more agile, improve the speed of execution by reducing the TAT at every step in different processes

- To work closely with the Digitization / IT Team and help them to prioritize and digitize the processes

- Build a culture of continuous improvement by identifying improvement projects though Idea Generation / FGDs etc and drive them through CFTs by actively involving all stakeholders and participation of all associates

- Be the custodian of all processes, maintain a central repository of all processes, continuously update the processes, and ensure proper document/version control

- To identify and suggest the right approach & tools viz. 6 sigma for driving the improvement projects

- To Train managers/associates on creating processes / SOPs, implementing improvement projects using various tools & techniques

- To play the role of MR / SPOC for certification under various bodies

Skill and Competencies :

Functional :

- Biz and Process knowledge

- Strong Process orientation

- Data Analytical skills

- Project management

- Audit Knowledge

- Knowledge of various quality models, other tools for driving improvement projects

- Good working knowledge of MS Office

- Certified Black Belt or 6 sigma

Behavioural :

- Excellent written and verbal communication skills

- Presentation Skills

- Attention to detail

- Stakeholder management

- Interpersonal Skills

- Influencing and Persuasion Skills

- Training / Facilitation skills

- Executive Presence Ability to articulate, Confidence, Energy, Initiative

Education and Experience :


- Graduate/ PG with 8 - 10 years of experience, with minimum 4 years in process excellence / Six Sigma black belt role certified.

- Thorough implementation knowledge of process improvement techniques (Lean / Six sigma)

- Preferably from a Internet / Ecommerce / BFSI / Telecom domain

Job Location: Chennai

About Matrimony.com :

- Matrimony.com Ltd is India's first pure-play Consumer Internet Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 4500 associates serve close to 4 Million members.

- The company provides both matchmaking and marriage related services and is also complemented by 145+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony.

- With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Matrimony Bazaar the Largest Wedding Services Provider and Matrimony Mandaps the Largest Online Wedding Venues Platform

- The goal is to build a billion dollar revenue company and a long lasting institution with a legacy for the generations to come.

Women-friendly workplace:

Maternity and Paternity Benefits

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