Manager - HR at Matrimony.com
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Matrimony.com - Operations Head - Matrimony Photography Services (11-15 yrs)
- Responsible for the entire gamut of post sales operations for Matrimony Photography Services for the state.
- Setting up the process and ensuring adherence.
- Building good relations with customers and internal stakeholders
- Responsible for customer experience and successful resolution of customer complaints if any.
- Responsible for Customer retention by providing quality service
- Analyzing metrics which will include providing regular management reports and designing strategies based on outcomes
- Soliciting feedback from customers to continuously enhance the service deliverables of the business.
- Highly energetic and business savvy with proven competencies in learning new products and services, new markets, new verticals etc.
- High level of Quality, Punctuality and Customer Service Orientation
- Experience in Sales & Business Development
- Ability to manage a high performing team and drive deliverables
- Strong Selling Skills
- Right Work Attitude & Interpersonal Skills to work with cross functional teams
- Strong networking and vendor management skills.
- Fluent in Malayalam.
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