Designation : Associate General Manager/ General Manager
Role : State Head - Operations
Reporting to : Business Head
Function : Photography Services
Brief Description about the role :
Responsible for revenue generation and lead the growth and transformation of our Photography services nationally. This position provides direct oversight and management to sales managers/head and Ops Head/mgr. Ensure on-time servicing of customers through healthy mix of online and offline photographers and Wedding Photography revenue targets & profitability targets are met for the state.
Educational Qualifications :
Any graduate with an MBA from a tier 1 institute and a minimum experience of 8-10 years in client / customer servicing (out of which a minimum experience of 2 years in Team Handling is required)
Skill sets :
- Excellent Communication and Presentation skills
- Strong Leadership Skills
- Excellent Team Leading Skills
- Expert at coaching and leveraging key metrics, technology and integrated marketing strategies to increase productivity
- Outstanding communication skills, both written and verbal; ability to deliver concise, logical written documents.
Core Competencies :
- Success in both increasing lead conversion rates and increasing the average contract value
- An experienced leader, who understands both the customer buying process and sales methodology to be accountable for business growth
- Strong management and leadership capabilities with the ability to effectively motivate the team.
- Results oriented and driven to succeed with the ability to attract individuals with similar characteristics
- Aggressively push for sales growth
- Ability to build business from scratch.
- Threshold Competencies
- Action Oriented
- Integrity
- Interpersonal Effectiveness (Negotiation Skills, Teamwork)
- Customer Focus
- Time Management
Key Deliverable :
- Oversee Entire Sales and Operations of the State for Photography Services
- Sourcing & Recruitment of Photographers (on & Off role)
- Team Building, Manpower Planning, recruit, train, re-train and retain tele callers and photographers.
- Ensure both Free Lancers and on roll photographers follow SOP Laid down by the company
- Responsible for achieving 100% Conversion of Leads from Chennai HO and generate leads locally.
- Customer experience and successful complaint handling; proper response without time lag to clients.
- Control attrition - Good man management skills
- Process orientation should be high
- Review the sales projection/pipeline process ensuring that sales milestones, on a daily/weekly basis, are met and projections remain accurate
- Ensure On time servicing of Customers through healthy mix of online and offline photographers
- Ensuring Wedding Photography revenue targets & profitability targets are met for the state
- Manager Call center staff & Ensure productivity
- Ensure timely update of CRM & Relevant payment collections to company as per norms
- Ensure geographical expansion within the state as per towns agreed with HO
- Keep close track of development of photography innovations in the region and update HO
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