Cochin- Matrimony.com - AGM/GM - State Head - Operations - Photography Services

Designation : Associate General Manager/ General Manager

Role : State Head - Operations

Reporting to : Business Head

Function : Photography Services

Brief Description about the role :

Responsible for revenue generation and lead the growth and transformation of our Photography services nationally. This position provides direct oversight and management to sales managers/head and Ops Head/mgr. Ensure on-time servicing of customers through healthy mix of online and offline photographers and Wedding Photography revenue targets & profitability targets are met for the state.

Educational Qualifications :

Any graduate with an MBA from a tier 1 institute and a minimum experience of 8-10 years in client / customer servicing (out of which a minimum experience of 2 years in Team Handling is required)

Skill sets :

- Excellent Communication and Presentation skills

- Strong Leadership Skills

- Excellent Team Leading Skills

- Expert at coaching and leveraging key metrics, technology and integrated marketing strategies to increase productivity

- Outstanding communication skills, both written and verbal; ability to deliver concise, logical written documents.

Core Competencies :

- Success in both increasing lead conversion rates and increasing the average contract value

- An experienced leader, who understands both the customer buying process and sales methodology to be accountable for business growth

- Strong management and leadership capabilities with the ability to effectively motivate the team.

- Results oriented and driven to succeed with the ability to attract individuals with similar characteristics

- Aggressively push for sales growth

- Ability to build business from scratch.

- Threshold Competencies

- Action Oriented

- Integrity

- Interpersonal Effectiveness (Negotiation Skills, Teamwork)

- Customer Focus

- Time Management

Key Deliverable :

- Oversee Entire Sales and Operations of the State for Photography Services

- Sourcing & Recruitment of Photographers (on & Off role)

- Team Building, Manpower Planning, recruit, train, re-train and retain tele callers and photographers.

- Ensure both Free Lancers and on roll photographers follow SOP Laid down by the company

- Responsible for achieving 100% Conversion of Leads from Chennai HO and generate leads locally.

- Customer experience and successful complaint handling; proper response without time lag to clients.

- Control attrition - Good man management skills

- Process orientation should be high

- Review the sales projection/pipeline process ensuring that sales milestones, on a daily/weekly basis, are met and projections remain accurate

- Ensure On time servicing of Customers through healthy mix of online and offline photographers

- Ensuring Wedding Photography revenue targets & profitability targets are met for the state

- Manager Call center staff & Ensure productivity

- Ensure timely update of CRM & Relevant payment collections to company as per norms

- Ensure geographical expansion within the state as per towns agreed with HO

- Keep close track of development of photography innovations in the region and update HO

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