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23/03 HR
Director at Matchmove

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MatchMove - Director - Customer Growth - FinTech (8-12 yrs)

Delhi NCR/Mumbai Job Code: 906296

MatchMove Pay, one of the fastest, award-winning Financial Technology company, is looking for qualified candidates with relevant Client Growth experience to join us as we accelerate our global expansion.

This role will support the post-sales customer lifecycle such as customer adoption, on-going support and programme optimization. He/She will be responsible for customer retention and account growth.

Job Responsibilities:

- Execute customer renewal process

- Develop, maintain and grow the relationships with the clients to ensure continued account growth and revenue pipeline.

- Implement the customer portfolio strategy by engaging existing clients.

- Drive customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.

- Source for business opportunities

- Promote, sell and update the Company's offerings to the customers to support them in continuous improvement and innovation to existing customers.

- Prepare proposals and data reports for current clients for existing and new business opportunities.

- Closely monitor adoption rates of assigned customers; providing regular and prompt insights to them.

- Work collaboratively with the Marketing team to build customer testimonials and referrals and any joint collaboration.

- Design sales and marketing strategies for managed accounts and growth areas, leveraging on in-depth understanding of market needs, expectations, and trends as well as internal product and service offerings.

- Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

- Provide service support and relationship maintenance

- Work with the Solution Architects, Product and Customer Implementation Teams to facilitate a seamless Customer On-boarding Process, and ensuring a smooth - go live- .

- Support operational process excellence

- Ensure adherence to SOPs and SLAs to achieve operational excellence in customer servicing.

- Be the gateway between the customers and our internal team on providing suggestions, solutions based on customers feedback.

- Be the champion of customer growth.

- Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Job Requirements :

- Bachelor or Master's degree in related field.

- 8 to 12 years related experience in sales, account management and/or marketing to support customers growth.

- Good track record of driving customer success and growth and aligning within complex customer environments at executive and department levels.

- Relevant working experience in the Fintech sector and possess regulatory requirements knowledge in the Asian region.

- Data-driven with a commitment to process, drive and track consistent engagement process.

- Creative thinker with the ability to troubleshoot issues quickly and effectively.

- Ability to work in a fast-paced, entrepreneurial, hands-on, results-oriented culture.

- Excellent presentation and interpersonal skills.

- Excellent written and verbal communication skills.

- Well-organized and analytical with an ability to work well under pressure.

- Domain knowledge of the customer experience and growth market, business and technical trends.

- Willingness to travel.

MatchMove Culture:

- To work in a fast-moving growing startup, fun and yet professional environment that recognizes and rewards individual contributions and also team success.

- To work with highly motivated people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.

- We strongly encourage Innovation, Collaboration, Creativity, and Initiative.

- Come Join Our Dynamic Team!

Women-friendly workplace:

Maternity and Paternity Benefits

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