Who is Mastercard :

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless- . We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title : Director, Implementation (Payment Transaction processing )

Overview :

- The Customer Implementations Services North America Markets-NAM Implementation Management team is responsible for all aspects of the end-to-end technical execution and delivery of MasterCard products & services supporting the NAM Region. Business Leader position provides overall direction and leadership to technical team responsible for meeting MasterCard and customer business objectives as it pertains to implementation activity across the Region. This role must interact with MasterCard business partners and customers in defining process management and product strategies. Must effectively manage all budgetary aspects, ensuring financial targets are met while adhering to all Quality and other dashboard metrics.

- Collaborates with multiple cross-functional business partners including Technology Account Management, US Product Delivery and the Customer Account Management teams

Role :

- Lead a diverse staff of professional and technical individuals responsible for Customer Implementation activities across the North America Markets region.

- Manage implementation activities across Region to effectively and efficiently deliver products and services.

- Ensure MasterCard and its customers achieve business objectives through consultation, project management, testing and turn-up, as well as internal and external technical support

- Responsible for developing process improvements in support of customer implementation activity

- Ensure team meets goals and targets and adheres to regional Time-to-Market, Customer Satisfaction, Audit compliance and all other Quality commitments

- Manage all budgetary activity to meet established targets

- Report on the performance of the teams' activities

- Build & maintain relationships with all business partners and customers

- Play lead role in defining key elements of regional, functional, or new product strategies for a business unit.

- Create and manage complex operational plans that result in the accomplishment of business unit objectives.

- Provide business/technical consultation in several related disciplines with an emphasis on implementation activities and support.

- Demonstrated success in developing strategy, creating and executing organizational business plans with the ability to measure effectiveness

- Define and set team objectives, monitoring performance and ensuring these goals and objectives are achieved on a constant basis.

- Provide leadership, direction and supervision to staff and ensure each project or effort is adequately staffed; trained and managed. Ensure personnel have appropriate skills and behaviors, and effectively communicate performance results; as necessary.

All About You :

- Are you an inspirational leader and good motivator-

- Do you thrive in a team environment-

- Bachelor's degree in Information Technology, Computer Science, or Business.

- Advanced knowledge of business or function, usually acquired through ten plus years of experience in the payments industry

- Strong leadership and management skills including excellent coaching, mentoring, and team building skills

- Strong understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles.

- Effective communicator with ability to build strong partnerships with customer account teams

- Strong verbal and written communication skills

- Knowledge of network design and applications in support of MasterCard's worldwide network. This enables the leader to participate with his team and others in making analytical and strategic decisions as it pertains to these areas of focus.

- Expertise in existing best practices in the payments industry with knowledge of MasterCard specific products and services.

- Previous experience in managing activities across a cross-functional organization

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