Mastech Digital - Senior Manager - Order To Cash

JOB TITLE: O2C - Senior Manager

LOCATION: Chennai, India (1st priority) / Noida, India (2nd priority)

EMPLOYMENT TYPE: Full-time

ABOUT THE JOB:

- We are seeking a highly experienced and independent O2C - Senior Manager to lead and strategically manage our US Billing operations from India.

- This is a critical corporate function role requiring extensive, in-depth expertise in the end-to-end US billing process within a US-listed corporate finance environment.

- The successful candidate will be responsible for overseeing and managing all billing operations independently, driving process improvements, and ensuring strict compliance, without requiring support from the US team.

- You will play a key role in the transition process and be the primary point of contact for complex issues and audits.

- Extensive experience in recruitment/staffing billing is essential.

LEVEL OF EXPERIENCE: 12+ Years

SALARY: (To be discussed - typically commensurate with Senior Manager level and experience)

NOTICE PERIOD: Max 60 days

WORK MODE: 5 days/week

SHIFT HOURS:

Regular shifts: 10 AM - 7 PM / 12 PM - 9 PM / 2 PM - 11 PM IST

Transition period: For the first 2 months, the role will require working a night shift (6 PM - 3 AM IST) for the transition process from the US to India.

KEY RESPONSIBILITIES:

- Lead, manage, and strategically oversee all aspects of the US billing process and the O2C billing function independently from India.

- Review, analyze, and approve new customer agreements and Purchase Orders (POs) for complex billing requirements, ensuring accuracy, compliance, and proper revenue recognition considerations.

- Collaborate at a senior level with Sales, Operations, and Customer Service teams to proactively resolve complex order and billing-related issues and implement systemic solutions.

- Drive process improvements and efficiencies within the billing department to optimize workflows and reduce errors.

- Ensure all billing processes adhere strictly to SOX requirements, GAAP principles, and internal controls within a US-listed company environment.

- Independently lead and manage all audits related to billing and Order-to-Cash processes conducted by external auditors (e. , KPMG, EY, BDO, Deloitte), acting as the primary point of contact without requiring support from the US team.

- Ensure the integrity, accuracy, and completeness of financial data within the ERP system (Oracle) related to billing, revenue, and customer accounts.

- Develop, implement, and maintain robust billing policies, procedures, and internal controls.

- Provide expert-level end-to-end solutions and guidance for all complex billing-related queries and issues.

- Mentor, coach, and develop team members to build a high-performing and knowledgeable US billing team.

- Lead the seamless transition of billing processes from the US to the India team, ensuring minimal disruption and successful knowledge transfer.

- Drive automation initiatives and leverage technology to improve billing processes.

- Prepare and present reports on billing metrics, compliance, and performance to senior management.

REQUIRED QUALIFICATIONS & SKILLS:

- Minimum of 12+ years of progressive experience in the US billing process, with significant time spent in a leadership or senior management role.

- Must have extensive experience managing US billing operations independently, without requiring support from a US-based team.

- Proven, in-depth experience in recruitment/staffing industry billing is mandatory.

- Extensive experience working in and managing processes within a strict SOX compliant environment.

- Experience working specifically for companies listed in the US (US Corporate Finance based out of India is highly preferred).

- Proven ability to independently lead and manage audits with major external audit firms (KPMG, EY, BDO, Deloitte).

- Strong understanding and hands-on experience with Oracle ERP, demonstrating the ability to leverage the system for complex billing scenarios and reporting.