Operations Workforce &amp; Efficiency Manager Mercer Operations and Technology, with over 8,000 employees across the globe, serves as a centralized group encompassing units such as Global Technology, Global Services Delivery, Mercer's Transformation and Change Centres of Excellence. Purpose of Role: - To ensure Operations and Technology can track and demonstrate the impact of their efficiency programmes and management actions - Build and maintain a system of reports and key performance indicators to deliver this analysis - Monitor hires and exits across the business to support and challenge the businesses to continue delivering efficient client service What does good look like? - Effective tracking of all hard efficiency savings through thorough monitoring of headcount movements against an agreed baseline - Tracking will be categorised to demonstrate the impact of Automation and Lean Management practices. - Efficiency savings - reductions in headcount that show we are doing the same with less - Efficiency gains - clear financial performance indicators that capture where the teams are doing more with the same - All efficiency reporting clearly ties with core P&amp;L reports and operational performance metrics - discussions are about insights not about reconciliation between numbers Key Responsibilities include :&nbsp; - Development of clear, repeatable dashboards to demonstrate headcount/FTE positions to senior audiences - Act as a central clearing house for all new hire requests across our global Operations &amp; Technology, and Digital business to ensure these are backed up by an adequate case for hiring - Record and monitor additions, deletions and segregate out these for specific initiatives e.g. rightshoring / lean working / new business - Maintain a database to ensure relevant exits and saves are assessed for specific programmes (RPA, Rightshoring, Lean, Capex investments) - Develop a good understanding of the capacity demands and cyclicality within different operations, as well as the revenue associated with the businesses they support. - Develop a strong understanding of the levers of efficiency and how they influence productive operational capacity - Coach and train leaders in efficiency reporting to build this capability across our leadership team - Development of presentations to demonstrate the impact of efficiency within Operations and Technology - Ensuring tight communication and partnership between HR, Finance, and Operations to ensure consistency in data - Co-ordination with Global Metrics teams to have access to capacity planning to highlight relevance of FTE demand Partners / Stakeholders :&nbsp; - Works closely and partners with: Finance Partners, Global Metrics team, Automation Leader, P&amp;L Leaders, Workforce Managers, works with Digital to automate dashboards where appropriate - Stakeholders: COOs and Transformation Leadership Knowledge, Skills &amp; Abilities include : - Experience in cost / headcount analysis - Accountant / Senior Analyst with significant experience of working with senior leadership / CxO levels to explain complicated subjects - Demonstrable understanding of operational efficiency/metrics - Ideally understands and can lead on the deployment of Lean Accounting principles - Understanding of workforce and capacity management modelling

Gurgaon/Gurugram

Noida

 Marsh & McLennan - Manager - Operations Workforce & Efficiency  

 Marsh & McLennan - Manager - Operations Workforce & Efficiency   ,Job Description for  Marsh & McLennan - Manager - Operations Workforce & Efficiency   in MMC in  Gurgaon/Gurugram Noida for (10-12) years of experience. Apply Now!

Job Description for  Marsh & McLennan - Manager - Operations Workforce & Efficiency   in MMC in  Gurgaon/Gurugram Noida for (10-12) years of experience. Apply Now!