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23/04 Dharati Khanna
Talent Acquisition Specialist at JLT Group

Views:334 Applications:50 Rec. Actions:Recruiter Actions:0

Marsh & McLennan - Deputy Manager - Consulting Operations (5-10 yrs)

Mumbai Job Code: 917654

- As a releaser of processes, ensure the quality of delivery of all EB actuarial work released to UK actuaries is of high standard.

- Meeting all service level agreements at least 95% of the time.

- Maintaining a high quality of deliverables, ensuring a 95% QC positive track.

- Ensuring not more than 2 audit failures within the team. Ensure workflow owners follow the cons ops guidelines and are not subject to audit failures.

- Maintaining minimum team productivity of 105% and agreed client utilisation targets (in the range of 65%-70%).

- Ensure constructive and timely feedback is provided for all work completed by self and team members.

- Initiate and implement improvements to existing processes to bring about greater efficiencies.

- Implement ideas agreed by the internal management team or the cons ops exec.

- As owners of templates and portfolio guides, ensure these are regularly updated.

- Through automation, provide suggestions to reduce should take times.

- Contribute to EB / KS wide projects. As an individual, work on one project within the team.

- Provide bandwidth to team members to meaningfully contribute to project work.

- Regular, structured and documented 1-1s to provide clear direction on performance levels and career paths.

- Appropriately reward and recognise contribution of team members, creating the right level of visibility for their contributions. Actively represent the team's and employee's success stories to larger platforms.

- Highlight and escalate people issues through the right channels. Ensure solutions are identified and communicated back.

- Ensure team attrition is limited to 10% per year, proactively suggest and implement steps to keep this under control.

- Work closely with peers to adopt consistent practices across teams, implement decisions made in the internal managers group.

- Work together with the cons ops management team to identify training needs and plans for the team.

- Conduct training sessions for the team. Regular follow up and on floor support to team members on technical query resolution, problem solving, soft skill development.

- Provide adequate support through internal and external training sessions for skill development - at least 3 days of training per individual in the year. Liaise with the Technical Manager.

- Ensure timely delivery of management reports to stakeholders, with 100% compliance to monthly timelines

- Due diligence, follow up on escalations, negative feedbacks.

Essential: Essential: Graduation in any stream. Should be a member of the Actuarial profession (enrolled to complete actuarial studies at least)

Desirable: Masters in statistics / maths / Actuarial science

Essential: Should have successfully cleared 2 to 5 actuarial papers

Desirable: Should have cleared CT1, CT5

Essential: Should have undertaken the responsibility of coaching / mentoring team members.

Desirable: any certification on training

Essential: 3-5 years of relevant experience in the areas on valuation of pension schemes. Demonstrated track record of providing high quality work, good technical know-how and ability to work on bespoke projects with a team.

Desirable: process automations, MI related activities

Essential: Knowledge of EB pensions domain

Desirable: Knowledge of other forms of employee benefits

Essential:

- Strong quantitative and analytical skills with ability to translate data into meaningful insights

- Ability to question the objective of an exercise and prod away diligently/incrementally whenever ideas occur

- Intermediate to advanced skills in MS-Excel and in house valuation software

Desirable: Part of SuperUser groups for software development

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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