Marketing Dice - Senior General Manager - F&A Operations - CA/ICWA

Job Responsibilities

- Leading and spearheading F&A operations for Travel industry (multiple accounts- in airline /aviation industry)

- The Formulation and achievement of goals (vertical based), in link with corporate vision, mission and objectives for the Vertical / business

- The businesses will pan across global locations for WNS basis the allocation of multiple accounts.

- To ensure and oversee farming as well as hunting deliverables for the sustainable and profitable growth of businesses within the verticals as per the assigned targets prescribed the CXO office.

- Ensuring retention of profitability of business and accounts in terms of revenue and margins & strive towards positive growth of the same.

- Driving and sustaining a culture of ensuring client objectives are positively influenced with the requisite interventions within the dimension of re-engineering, transformation, capability etc.

- To ensure strategy, structure, staffing, skills, style and processes are synergistic with the vertical's objectives / super ordinate goal.

- Regular interaction with CXO level of client organization for business profitability.

- Participate in recruitment at all senior levels in the performance in the vision to ensure building a team with a strong customer orientation

- Managing the accounts as a business unit. Profit and loss account of the vertical to be managed as a separate entity. Grow the business / profitability as per KRA. To grow the company consistently & profitably to achieve an organisation with growth of people and turnover with good profit margins.

- Lead all diversifications/expansion projects for the accounts and their implementation/fruitification into business as planned using transformation is a pre requisite.

- Discuss and implement in consultation with the Business development / sales team on new products/services, market and alliance partners to further business

- Assessment of training needs for all team members.

- Integrates strong commercial acumen into functional responsibilities

- Undertakes responsibility for the business and people metrics of a business unit or functional group (tracking results, trouble shooting, managing and developing)

- Leads client interactions on behalf of the business unit and facilitates operating units alignment to the agreed upon service standards.

SKILLS REQUIRED

Knowledge/Qualification -

- Chartered Accountant / ICWA with minimum 16 + years of work experience in the BPO environment with leadership experience in F&A Processes.

- Airline / aviation experience or understanding of the airline industry is mandatory

- Adept with new technologies in BPS industry

- Excellent analytical and conceptual skills

- Good Communication Skills

- Proven team leadership and people management skills (ability to handle large teams)

- Proven client management skills

- Deep understanding of business processes and off-shore business environment

- Ability to handle high pressure situations and multi-task

- Domain understanding of F&A

- Flexible to work in shifts

- Willing to travel

- Co-ordination and program management skills required to interface with various stakeholders

- Transformation mindset is a mandate. Hence we need candidates with demonstrated ability of transformation with cost benefits and productivity benefits delivered.