Marketing Dice - Group Manager - Quality

Industry - BPM/KPO/Captive/ Contact Centre - Only

Shifts: - UK Shifts

Role: - Individual Contributor Role

- Good exposure to digital technology, RPA, Analytics, project management

- Black Belt Certified or Black Belt Trained & Tested or Green Belt Certified

- Well versed in Digital tools, analytical tools, Lean Six Sigma Methodology, leading improvement projects, Full-Time Role, Individual contributor role.

- Excellent knowledge of Excel, Word, Power point & Minitab.

- Should have hands-on experience in usage of Quality methodologies and techniques.

- Driving quality deployment in the vertical

- Driving customer Impact Projects

- Driving Six Sigma and Lean Deployment

- Driving QNS for the aligned area

- Driving SLA adherence / Customer CTQ - ensuring all parameters are met and corrective and preventive actions are taken

- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

- Driving inputs from VOC/ CSAT / NPS for improvements