Industry - BPM/KPO/Captive/ Contact Centre - Only
Shifts: - UK Shifts
Role: - Individual Contributor Role
- Good exposure to digital technology, RPA, Analytics, project management
- Black Belt Certified or Black Belt Trained & Tested or Green Belt Certified
- Well versed in Digital tools, analytical tools, Lean Six Sigma Methodology, leading improvement projects, Full-Time Role, Individual contributor role.
- Excellent knowledge of Excel, Word, Power point & Minitab.
- Should have hands-on experience in usage of Quality methodologies and techniques.
- Driving quality deployment in the vertical
- Driving customer Impact Projects
- Driving Six Sigma and Lean Deployment
- Driving QNS for the aligned area
- Driving SLA adherence / Customer CTQ - ensuring all parameters are met and corrective and preventive actions are taken
- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores
- Driving inputs from VOC/ CSAT / NPS for improvements
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