EXPERIENCE: Must have 10+ yrs of experience in IT industry with at least 3 yrs of Project Delivery in complex, demanding environments.

EDUCATION: BE/ B.Tech / MCA

JOB PROFILE:

- P & L in charge of the one or multiple customers

- Customer management - leading, consulting, solutioning

- Accountable for program success

- Excellent stakeholder / people management skills

- Manage day to day operations of the services rendered based on ITIL framework

- Fortify relationships with clients and manage their expectations

- Closely monitor and track project status/take corrective actions where necessary and make escalations as necessary; Escalate issues on time and strive for resolution of issues, identify root cause and eliminate problems

- Motivate, manage goals, periodic reviews; Periodic reporting of operational metrics, business performance reviews and process maturity assessments

- Will be a role model on technology to the team and be part of the technology component design & development process of product development

- Should be able to review - design & code reviews- and ensure release of 100 % bug free software

MANDATORY SKILLS:

- Strong program management - planning to operations to completion

- Strong customer management - relationship, expectations, listening, escalation & business

- Should be strong in at least one - data management, analytics, marketing Tech.

- Should have strong project planning / management capabilities

- Possess good analytical, interpersonal written & verbal communication

- Self-starters, should be able to work under minimal supervision and drive projects independently

NICE TO HAVE:

- Understand latest technology and at least one of the areas should be hands on - Cloud, Data lake, Analytics models, Marketing technology, AI/ ML.

- Should be well versed with one of the consumer industry - Retail, Fashion, Restaurants

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