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22/05 Rekha
Senior Executive - Talent Search at Global Professional Services

Views:815 Applications:16 Rec. Actions:Recruiter Actions:1

Manager - WFM - Contact Center Support/Workforce Management (6-12 yrs)

Pune Job Code: 220261

Manager (Pure WFM)

Department : Contact Center Support / Workforce Management

Job Summary : Manages WFM function-Planning lead

Location : Pune

Shift: General Shift

Key Responsibilities And Duties:

- Responsible to meet all internal & external client expectations.

- Front end all WFM reviews / meetings / calls internal & external for the aligned business

- Responsible to meet budget planning assumptions including SU, Revenue/FTE, Bench by process.

- Responsible for resource up-skilling, backup planning & people management for the aligned resources

- Should promote & lead process optimized projects for hard & soft savings

- Hiring and training WFM personnel on WFM tools and standard WFM Practices

- Administration of communication to and from Clients (internal & external) and other support departments

- Responsible for maximizing efficiency and occupancy while meeting service objectives

- Perform other duties and assignments as directed


- Workforce management subject matter expert with at least 8 years of WFM experience

- Proficient in MS Word, MS Excel, MS PowerPoint, Blue Pumpkin, CMS & other WFM tools

- Strong mathematical, analytical, communication and organization skills

- Strong people management skills

- Self-motivated and MUST excel in a minimally managed, high profile position


This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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