Manager - Operations (Voice) - ITeS/BPO Only Candidates currently working for a US Voice process and willing to move to a Outbound Sales process should apply. Job Description: - Responsible for organizational effectiveness and contribute to the development and implementation of organizational strategies, policies and practices. Duties: Strategic planning and execution, service delivery, SLA management, Leadership Responsibilities: - Oversee overall planning and performance for the assigned teams/markets - Ownership for overall delivery of service level components, quality and productivity targets for the assigned teams/markets - Determine operational strategies - conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses - Improve operational systems, processes and policies to build efficiency - Establish technical specifications, and production, productivity, quality, and customer-service standards - Responsible for development and administration of account P&amp;L - Long-term planning, including initiatives geared toward operational excellence. - Contribute to and oversee short and long-term organizational planning and strategy - Facilitate coordination and communication between support functions. - Employee engagement and retention - Explore new business/revenue opportunities within the existing client base - Being a key point of contact for internal and external clients - Build strong relationships with customers - Maintain track of all pending/open items (internal and external) and ensure closure of the same within in a timely and appropriate manner - Looking out for trends that will impact the near-future demand and supply of talent Competencies: - Driving For Results: Challenging, pushing the organization and themselves to excel and achieve. - Customer Success: Doing the right thing for customers. - Team Leadership: Leading others to accomplish team goals and objectives. - Motivating Others: Inspiring others to perform well by actively conveying enthusiasm and a passion for doing a good job. - Strategic Planning: Able to strategize well - Coaching And Developing Others: Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth. - Planning And Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. - Conflict Management: Managing conflict between people and effectively resolving sensitive issues. - Decision Making: Making good decisions in a timely and confident manner - Interpersonal Communication: Communicating clearly and effectively with people inside and outside of the organization. - Business Acumen: Understanding general business and financial concepts, understanding the company's business, and using both general and specific knowledge to be effective. - Agility: Displaying agility in thoughts, decision-making and change management - Resilient &amp; self-driven: A proactive &amp; never give up attitude - 8-12 yrs Operations experience handling teams - Min. 3-4 yrs as Ops. Manager

Bangalore

Manager - Voice Operations - ITeS/BPO 

Manager - Voice Operations - ITeS/BPO  ,Job Description for Manager - Voice Operations - ITeS/BPO  in Jobstronaut in  Bangalore for (8-16) years of experience. Apply Now!

Job Description for Manager - Voice Operations - ITeS/BPO  in Jobstronaut in  Bangalore for (8-16) years of experience. Apply Now!