Manager - Transitions & Project Management - BPO

JOB DESCRIPTION :

ROLE : Transition & Project Management

DESIGNATION : Transition Manager I

LEVEL : 8A

LOCATION : NCR

YEARS OF EXPERIENCE : 5+ yrs in the BPO/ Outsourcing space with atleast 2-3 years in Transition and Project Management with experience of managing Complex Transition/ Transformation projects

QUALIFICATION : Graduate, preferably a Post Graduate with certification in Project Management (PMP, PRINCE)

- Transition Manager is accountable for the success of an assigned transition project. He/ she is responsible for an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed on time, within budget and with high customer satisfaction.

The TM is responsible for :

1. To handle end to end transition / ramp up of new and existing accounts and manages the project scope and schedule

2. To formulate, design, construct proposal, cost case, present transition solution internally/externally, and construct transition implementation plan for new client proposals (RFP or RFI), in conjunction with the Global Solutions team

3. To be the single point of contact with the client, the implementation team & senior management to provide 360 degrees view of transition management.

4. To ensure all possible risks that can adversely impact project timelines are highlighted timely & mitigation plans are in place. Prepares internal risk management procedures, change management procedures, issue management procedures, problem management procedures and quality management procedures

5. Lead and execute structured governance with key workstreams involved in transition implementation

6. Develops the over-all transition project plan and guides the Knowledge Transfer leads in creating the per process/ work stream project plan

7. Follow transition toolkit & strive for continuous improvement in the toolkit documentation

8. High Impact Internal projects undertaken (if any) -Drive internal high impact initiatives such that they are in green light and receive excellent internal customer feedback

9. Extensive Pre sales support to solution

10. Develop good working relationships with

i. Clients

ii. Within and Cross Bus- BU first lines and BU resources

iii. Shared services (IT/ Finance/ BD/ contracts etc)

iv. works with the finance analyst in ensuring that the project is within budget