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Manager - Transformational Quality - BPO (8-13 yrs)
- Lead/mentor operational excellence projects using Lean tools/Six Sigma methodology
- Deliver trainings on quality concepts/ tools and Lean Six Sigma to build Quality DNA
- Track Quality DNA building within the organization and improve penetration
- Partner with teams across diverse business functions (like Underwriting Services, Insurance Operations) to translate business processes into process maps using a process mapping tool (like Visio)
- Perform data and process analysis to identify improvement opportunities (like reduction of non- value add activities, duplication of work)
- Research for industry/business best practices, and benchmarks for processes mapped
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