Manager - Transformational Quality - BPO

- Lead/mentor operational excellence projects using Lean tools/Six Sigma methodology

- Deliver trainings on quality concepts/ tools and Lean Six Sigma to build Quality DNA

- Track Quality DNA building within the organization and improve penetration

- Partner with teams across diverse business functions (like Underwriting Services, Insurance Operations) to translate business processes into process maps using a process mapping tool (like Visio)

- Perform data and process analysis to identify improvement opportunities (like reduction of non- value add activities, duplication of work)

- Research for industry/business best practices, and benchmarks for processes mapped