Job Description  Position Title, Responsibility Level: Manager Black Belt - Quality & Process Excellence   Function : Quality & Process Excellence  Reports to : Sr. Manager / AVP - Quality & Process Excellence  Permanent/ Temporary: Permanent   Span of Control: 2-4 AMs or Lead AMs Location   All EXL Service Delivery Centers  Basic Function  The Manager BB is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements.  Essential Functions  - Assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting  - Design new processes for QC functioning to meet client specific requirements  - Run large transformation projects for process improvements.  - Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements  - Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements   - Ensure the effective running and updation of the PROMPT system and accurate rating of process performance vis--vis SLA targets  - Facilitate and identify potential areas for improvement; lead improvement Projects using the DMAIC and other lean six sigma methodologies like DFSS etc.  - Train / mentor AMs and QCAs and operations teams on quality tools and concepts  - Business development in select areas; support in RFP, RFI responses from quality perspective  Primary Internal Interactions  - PE Asst Managers, Lead Asst Managers, Sr. Manager, AVP, VP  - Ops AM, Lead AMs, Managers, Sr. Manager, AVP, VP  - Migrations Managers, AVP  Primary External Interactions  - Client, for the process quality   - Client(s) for project reviews  Organizational Relationships  Reports To : Sr. Manager / AVP - Quality & Process Excellence Supervises : QCAs, AMs, Lead AMs  Skills  Technical Skills   - Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc, Outlook  - Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred  Process Specific Skills   - Preferably knowledge of industry domain being aligned to (example, Insurance, Banking, Transportation & Logistic etc)  - Lean Six Sigma BB Training / Certification from reputed organization / institute  - Knowledge of quality systems (ISO, COPC) preferable  Soft skills (Desired)   - Finance and budget planning  Soft Skills (Minimum) Functional  - Operational planning and process management to effectively plan, prioritize and execute everyday QC operations  - Knowledge of quality assurance, process improvements, domain, etc   - Monitoring and Reviewing  Leadership  - Fosters a spirit of collaboration and team work  - Ability to relentlessly pursuing excellence  - Demonstrates an intellectually agile and analytical approach and thought process  - Acts as Brand Ambassador  - Ability to win talent war through effective people management  General  - Conformance to policies / compliances with auditing skills and eye for details  - Ability to coach and give feedback on an ongoing basis.  - Strong written and verbal communication skills  - Project management skills and ability to lead in a continually challenging environment  Education Requirements  - Black Belt training / certification for external candidates   - Exposure to quality systems (ISO, COPC, etc) preferred  Work Experience Requirements  - Minimum 7-8 years of total work experience with at least 2 years of relevant in BPO / ITES industry  - Must have led at least 3 to 4 BB projects with significant savings  - Minimum 1 year in current role / assignment

Delhi NCR

Others

Manager - Transformation/Quality - Blackbelt - Insurance Domain - BPO 

Manager - Transformation/Quality - Blackbelt - Insurance Domain - BPO  ,Job Description for Manager - Transformation/Quality - Blackbelt - Insurance Domain - BPO  in Umana in  Delhi NCR Others for (8-14) years of experience. Apply Now!

Job Description for Manager - Transformation/Quality - Blackbelt - Insurance Domain - BPO  in Umana in  Delhi NCR Others for (8-14) years of experience. Apply Now!