Manager - BPM - BPO/ITeS

Manager - Transformation & Continuous Improvement. Gurgaon, India

Full Time

INDKH

Summary :

- The Lean Six Sigma Black Belt will be responsible for identifying opportunities for process improvement and process re-engineering by application of standard process improvement tools and methodologies such as Lean, Six Sigma, process re-engineering, BPM, Digital Transformation, Automation, RPA and change management. The individual will coach others on using process improvement tools and advocate for the implementation of standardized systems.

- The ideal candidate is able to motivate, energize and execute change initiatives, and will serve as change facilitator by using their broad knowledge of both continuous improvement principles

Responsibilities :

- Lead process improvement projects and initiatives using Lean Six Sigma tools and methodology to make positive and quantifiable improvements across the organization.

- Develop and implement improvements to support business goals and requirements.

- Evaluate processes and analyze data to generate and deploy sustainable improvement.

- Coordinate with leadership Team to identify and prioritize targeted areas of opportunity for eliminating waste, improving service delivery, and reducing variation.

- Facilitate and support value stream mapping, process review sessions, and Kaizen events to simplify and perfect targeted areas.

- Provide process improvement training, such as Yellow Belt.

- Mentor and coach project teams on the application of process improvement methodology and tools.

- Maintain and monitor key performance metrics using dashboards for monitoring progress, achievements and business results.

- Succeeding as a Manager, will require the following core qualifications and skills

- Minimum Graduate/Post Graduate

- Six Sigma Black Belt Certification

- Overall work experience 8-10 years

- Minimum of 5+ years dedicated experience leading Process Improvement, Transformation, Lean, Six Sigma, Digitization and Automation projects

- Good working knowledge of Six Sigma tools like Minitab etc.

- Experience applying and integrating Lean tools within process improvement projects

- Excellent collaboration and inter-personal skills

- Strong project management and presentation skills

- Proven skills in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment

- Track record in taking initiative, working with minimal supervision and being self-directed and highly motivated in all work activities

- Health and Retirement Benefits experience will be preferred

- The candidate should be willing to work in shifts