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14/01 HR
Senior Talent Executive at HireaJackal Consulting Pvt Ltd.

Views:363 Applications:27 Rec. Actions:Recruiter Actions:9

Manager - Transaction Quality - BPO (8-20 yrs)

Mumbai Job Code: 785208

Job Location : Prabhadevi (Dadar)

Experience : 8 to 20 years

Working Hours : US Time Shift (9 Hours)

Working Days : 5 Days

Job Description :

Functional Overview :

Responsible for the design, standardization and performance of the customer-facing business processes that support existing and new processes/products/services and manage the Quality team

Job Responsibilities :

- Lead the development and implementation of best practices for an information services product line. Target areas of improvement in time to delivery, COGS, and quality.

- Serve as primary point of escalation for any internal/external customer concerns; capably address customer issues directly

- Understand, design, measure and optimize the quote-to-cash process

- Work with various groups to obtain the input necessary for business process management and pro-active process improvement.

- Use six-sigma methodology to search for root causes of performance lapses and correct them.

- Evaluate suggestions from all the input departments and work with Product Manager and Production Managers to prioritize ideas for process improvements, technical changes, training changes, etc.

- Manage process changes

- Mandatory Experience

- 7+ Years experience in BPO

- Minimum of 4+ year experience in Quality function

Women-friendly workplace:

Maternity and Paternity Benefits

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