Manager - Training - Retail

- Make sure every trainer in the region, across all lines of business and locations, is certified on the content

- Ensure that all updates in the training content, across all lines of business and locations, are understood carefully and implemented reliably

- Suggest suitable modifications to the training content to the corporate training team as and when appropriate

- Plan the training programs (and training calendars) in complete synch with the operations teams for both new joiners as well as existing associates, in such a manner that high quality manpower is available to the operations team are available in the required numbers and on time

- Provide thought leadership as well as administrative support to the trainers in the region

- Track and report performance on training metrics to all stakeholders. Help shape the right metrics that determine the effectiveness of training.

- Requisition the right quantities of training assets (training rooms, projectors, training desktops, and other training assets) on time and manage them optimally

- Work with the leadership teams in the region to evaluate training needs of first line managers and work towards their fulfilment

- Contribute to the thought leadership on how the training function can demonstrate

- Continuous improvement through enhanced content, technology, and new initiatives

Primary Responsibilities:

- Experience of conducting Training Needs Analysis and carrying out all activities in the Training Cycle: Identify, Design, Delivery, Evaluation

- Should be comfortable with setting up a training function and giving it shape in the region

- it would be somewhat of a chaotic environment, so looking for someone who has seen high growth and is entrepreneurial

- Excellent verbal and written communication skills

- Excellent interpersonal skills - ability to work and influence with multiple Training Team members/ Stakeholders across the region and corporate

- Must be a degree holder (any Learning and development related course or certification will be an added advantage)