Manager - Training - KPO

About the Company:

- An early stage captive KPO serving its client (Health Tech) in US

Role: Training Manager

Location: Pune

Reporting: Head HR

Role Deliverable: You will be responsible for identifying gaps in employee skills & competencies, developing training/evaluation materials, and delivering a tailored training program

Key role components:

- Identifies training needs and gaps in the organization in close cooperation with Training Specialists and Manager, Training

- Assess training needs through surveys, interviews with employees, or consultations with managers

- Evaluates the quality of training courses and continually implements improvements under the supervision of Manager, Training

- Provides inputs on the development of specific training plans, prepares training materials/documentation, and delivers content

- Administer new hire evaluations and provide immediate written/verbal feedback

- Coach/Mentor Early Career hires with best practice implementation and account management strategies, and other key elements of the Customer Solutions experience

- Accountability for ensuring all documentation and training material is up to date and useful, including Confluence articles and LMS courses

- Monitors best practices in the training and adult learning industries and introduces to the organization