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04/06 Abhimanyu Yeri
Managing Director at Skill Cafe Pvt Ltd

Views:173 Applications:63 Rec. Actions:Recruiter Actions:0

Manager - Training - KPO (7-11 yrs)

Pune Job Code: 933411

About the Company:

- An early stage captive KPO serving its client (Health Tech) in US

Role: Training Manager

Location: Pune

Reporting: Head HR

Role Deliverable: You will be responsible for identifying gaps in employee skills & competencies, developing training/evaluation materials, and delivering a tailored training program

Key role components:

- Identifies training needs and gaps in the organization in close cooperation with Training Specialists and Manager, Training

- Assess training needs through surveys, interviews with employees, or consultations with managers

- Evaluates the quality of training courses and continually implements improvements under the supervision of Manager, Training

- Provides inputs on the development of specific training plans, prepares training materials/documentation, and delivers content

- Administer new hire evaluations and provide immediate written/verbal feedback

- Coach/Mentor Early Career hires with best practice implementation and account management strategies, and other key elements of the Customer Solutions experience

- Accountability for ensuring all documentation and training material is up to date and useful, including Confluence articles and LMS courses

- Monitors best practices in the training and adult learning industries and introduces to the organization

Women-friendly workplace:

Maternity and Paternity Benefits

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