Manager - Training - eCommerce

- Should have worked as Process and communication trainer.

- Should have experience in process/product and system training.

- Coordinate and schedule learning events as well as plan and implement projects.

- Contribute to continuous needs analysis and training improvement and additional training projects as required.

- Leading and developing a team of Resolution Specialists to drive quality and productivity among

- Drive and manage Associate Performance to defined metriecs and goals

- Provide coaching and on the floor performance management. Including, but not limited to Associates acting in Trainer and Mentor capacity

- Assists in reviewing training materials and curriculum and providing feedback.

- Aids in the ongoing maintenance and delivery of training programs, products and systems.

- Maintains expertise in role by staying current on tools, process, procedures, and training techniques. Continously gain exposure to new training methodologies, proceses, software, or training techniques

- Execute Associate training mechanisms at the defined standard.

- Problem Resolution and Continuous Improvement:

- Identifies problems and suggests solutions.

- Solves problems with guidance from more senior team members.

- Identifies opportunities for improvement and owns projects to drive problem resolution.

- Works on projects that improve tools or processes by testing and/or offering suggestions.

- Documents necessary steps and incremental outcomes.

- Conducts analysis on data points to identify trends.Takes action with trend information by effectively analyzing data on a problem-to-solution level.

- Cross Functional Partnerships and Collaboration

- Contribute to cross-functional teams to drive common objectives.

- Communicate effectively in both verbal and written form to influence supervisors and functional peer groups.

- Communicate analysis and work with business stakeholders to understand its value.