HR at End2end Consultants
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Manager - Training - eCommerce (5-10 yrs)
- Should have worked as Process and communication trainer.
- Should have experience in process/product and system training.
- Coordinate and schedule learning events as well as plan and implement projects.
- Contribute to continuous needs analysis and training improvement and additional training projects as required.
- Leading and developing a team of Resolution Specialists to drive quality and productivity among
- Drive and manage Associate Performance to defined metriecs and goals
- Provide coaching and on the floor performance management. Including, but not limited to Associates acting in Trainer and Mentor capacity
- Assists in reviewing training materials and curriculum and providing feedback.
- Aids in the ongoing maintenance and delivery of training programs, products and systems.
- Maintains expertise in role by staying current on tools, process, procedures, and training techniques. Continously gain exposure to new training methodologies, proceses, software, or training techniques
- Execute Associate training mechanisms at the defined standard.
- Problem Resolution and Continuous Improvement:
- Identifies problems and suggests solutions.
- Solves problems with guidance from more senior team members.
- Identifies opportunities for improvement and owns projects to drive problem resolution.
- Works on projects that improve tools or processes by testing and/or offering suggestions.
- Documents necessary steps and incremental outcomes.
- Conducts analysis on data points to identify trends.Takes action with trend information by effectively analyzing data on a problem-to-solution level.
- Cross Functional Partnerships and Collaboration
- Contribute to cross-functional teams to drive common objectives.
- Communicate effectively in both verbal and written form to influence supervisors and functional peer groups.
- Communicate analysis and work with business stakeholders to understand its value.