- Should have worked as Process and communication trainer.

- Should have experience in process/product and system training.

- Coordinate and schedule learning events as well as plan and implement projects.

- Contribute to continuous needs analysis and training improvement and additional training projects as required.

- Leading and developing a team of Resolution Specialists to drive quality and productivity among

- Drive and manage Associate Performance to defined metriecs and goals

- Provide coaching and on the floor performance management. Including, but not limited to Associates acting in Trainer and Mentor capacity

- Assists in reviewing training materials and curriculum and providing feedback.

- Aids in the ongoing maintenance and delivery of training programs, products and systems.

- Maintains expertise in role by staying current on tools, process, procedures, and training techniques. Continously gain exposure to new training methodologies, proceses, software, or training techniques

- Execute Associate training mechanisms at the defined standard.

- Problem Resolution and Continuous Improvement:

- Identifies problems and suggests solutions.

- Solves problems with guidance from more senior team members.

- Identifies opportunities for improvement and owns projects to drive problem resolution.

- Works on projects that improve tools or processes by testing and/or offering suggestions.

- Documents necessary steps and incremental outcomes.

- Conducts analysis on data points to identify trends.Takes action with trend information by effectively analyzing data on a problem-to-solution level.

- Cross Functional Partnerships and Collaboration

- Contribute to cross-functional teams to drive common objectives.

- Communicate effectively in both verbal and written form to influence supervisors and functional peer groups.

- Communicate analysis and work with business stakeholders to understand its value.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.