Manager - Training Compliance - IT/BFSI/BPO/FMCG

Location: Mumbai

Main Purpose

This roles has 4/5 key areas:

1) Manage the core Training admin team

2) Reporting- eg identify impact measures, manage data and deliver value add reports

3) Content development- eg conversion of content to SCORM, design and setup assessments

4) Training administration, including maintaining L&D systems (i.e. MyLearning and Workday)

5) Support project training needs- eg providing scheduling

Knowledge, Skills and Abilities

- At least 4 years- experience working in an L&D Training role

- At least 2 years working with IT systems, preferably HR systems

- At least 2 years of experience of MI reporting in a complex environment

- Some experience with e-learning content authoring SCORM software

- Some experience with feedback or assessment methodologies and tools

- Strong Excel skills, VB or database skills a plus

- Good cultural fit

Details of responsibilities

Manage the core Training admin team

- Day to day management of a team of two

- Agree and schedule Business as Usual reports and processes]

Reporting

- Identify measurable indicators and ensure they are tracked with sufficient detail (eg Servicedesk tickets).

- Validate data and check accuracy within the team.

- Manipulate data to provide clear and accurate summary views- eg wordle, heat maps etc.

- Analyse data and apply agreed principles to make recommendations (eg content usage/feedback results).

- Enable self-service reporting wherever possible.

Content & Programme development

- Maintain a training calendar for any centrally/globally managed training programs, e.g. Managing for Results and Leading for Results.

- Conversion of content to e-learning.

- Creation of surveys and assessments.

- Design of courses- eg identify pre-requisites, follow ups .

- Employee Induction - working with regional HR to ensure we have a consistent on boarding induction program for all new joiners completed within the probation period.

Training administration

MyLearning administration

- Ensure end user workspaces are up to date and relevant.

- Create new workspaces.

- Apply and manage translations for content metadata and site.

- Work with vendors (eg Lumesse, Mantissa, Intuition, Cegos, Learning Nexus, IHRDC) to resolve issues and improve learning offering.

- Provide level 2 technical support, working with IT and the application provider on functionality enhancements, testing and configuring changes, communication to users and ongoing assistance to Super Users; including creating and maintaining of user guides.

Workday training record management and training data handling

- Bulk loading of blue collar training records.

- Monitor data quality and take actions to maintain.

Support project/programme training needs

- Schedule, coordinate and administer on-site training in local offices.

- Ensure training records are updated centrally.

- Participate in other L&D initiatives as a project resource as required.

Key Performance Indicators:

- L&D reporting is timely, useful and accurate

- MyLearning always up to date and relevant

- Training participation & employee satisfaction scores on training

- Additional KPIs on specific project work

Key Relationships:

- HR Systems team

- L&D suppliers

- Project teams

Reporting Structure

- Local: HRSS Lead / HR Training Data and Systems Lead

- Global and for role: Global Training and Development Manager / HR Training Data and Systems Lead

Antal India