Manager - TeleSales - Matchmaking Services

Manager - TeleSales

- The company is India's leading provider of online matchmaking services delivers matchmaking services to users in India and the Indian for diaspora through its websites, mobile sites and mobile apps complemented by on-the-ground network of 140 retail centres in India.

- It has been ranked as India's most trusted online matrimony brand.

Job Location : Andheri East

Candidates staying between (Airoli to Vashi / Churchgate to Vasai / CST to Kalyan) and who can join at the earliest only need apply

Responsibilities :

- Meeting with TLs and Tele Sales and Services Executives to discuss Telesales strategies

- Training junior Telesales staff, Implementing sales strategies

- Writing sales scripts and customer answer sheets

- Managing the Telesales team and assisting junior staff

- Monitoring the performance of the sales team

- Setting weekly and monthly sales targets, Compiling and presenting sales reports

- Maintaining customer relationships, Handling escalated customer complaints

- Monitor and manage productivity from a team of Telesales Executives, Team Leads, Unit Mgrs

- Attrition Control, Coordinate with the collection team

- Segregate the leads across the executives

- Coordinate with the collection team.

- Ensure that the executives meet the hourly/daily/monthly targets

- Motivating and driving the executives towards incentives

- Conduct morning meetings with their team members and discuss the target status

- Review the performance of their team members and report their performance to the Telesales Team Leaders, Unit Managers

- Managing monthly revenue approx : 90 lacs - 1 cr

Prerequisites :

- Excellent communication skills required (B29)

- Strong business acumen in B2C, B2B selling market

- Education : Graduate/PostGraduate with minimum 10 years of experience in telesales background

- Should have experience of the managing team of 150 to 250

- Should have done business of minimum 1 crore p.m.

- Shift timings : 9:30am to 7:30pm

- 1 Rotational Off