Vice President/Partner at Perfect Placer Management Consulting
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Manager - Technical Training - BPO (5-10 yrs)
- Develop, implement, and monitor training programs within the organization.
- Supervise technical training for staff.
- Running Leadership, Soft Skills and Customer Service Training sessions
- Creating roadmaps
- Creating Induction Program for each LOB
- Working closely with the Leadership team to create Process Flowcharts
- Helping in designing of the training curriculum and rolling out training calendar for each month/quarter
- Create testing and evaluation processes
- Conduct performance evaluations
- Provide performance feedback
- Managing Trainers Performance
Qualification & Experience :
1. Graduate/PG with Minimum 5+ years Manager Training and handling team of trainers and Assistant manager- Training.
2. Candidate has to be excellent in communication.
3. Looking for candidate having handled International Clients only. Should have given training in International Voice or Chat domain for US/UK/EMEA processes.
4. Should be Ok working for 24-7 Working Environment.
- An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path.
- An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme.
- Don't miss out on this opportunity to join the market leader
Contact Person Name, Address & Nos. :
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