Manager - Technical Account - Network/Cloud Security Segment

Responsibilities/What You- ll Do

- Provide input to the organization's strategic initiatives and drive these with the team to develop KPIs to support the strategic initiatives

- Establish operational objectives and work plans and delegates assignments to subordinates

- Drive behavior, motivate, and above all, support the existing TAM team - coach them, contribute to customer pursuits, get your hands dirty - whatever it takes-

- Hire and retain the best talent available

- Develop the team through training and certification

- Drive the implementation of the transformation and architectural roadmaps

- Working closely with the Customer Success Managers to drive project and engagement plans with your clients

- Provide technical leadership during major incidents

- Improve service availability, security posture, and service consumption.

- Build a relationship with our clients.

- Resolve the more difficult technical issues and lingering issues our clients may have

- Ensure a clear path to technical resolution is communicated to your clients

- Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases

- Maintain client specific documentation. Incident response plans, architectural and deployment documentation

- Develop and assist clients in adopting our best practices.

Qualifications/Your Background

- 5 years in a leadership role

- Provide input to the organization's strategic initiatives and drive these with the team

- Develop KPIs to support the strategic initiatives

- Drive behavior, motivate, and above all, support the existing TAM team - coach them, contribute to customer pursuits, get your hands dirty - whatever it takes.

- Hire and retain the best talent available

- Develop the team through training and certification

- Working closely with the Customer Success Managers to drive project and engagement plans with your clients

- Provide leadership during major incidents

- Build a relationship with our clients.