10/10 Sumana Chatterjee
HR Consultant at Freelancer

Views:123 Applications:37 Rec. Actions:Recruiter Actions:10

Manager - Systems & Automation - BPO/ITeS (5-8 yrs)

Any Location Job Code: 855145

- Provide infrastructure services vision, enable innovation, and seek to leverage IT trends that can create business value.

- Ensure the highest level of systems and infrastructure availability.

- Drive technology transformation for IT Infrastructure - compute, storage, and leading strategic initiatives.

- Deliver best-in-class infrastructure engineering & operations solutions and processes.

- Drive the adoption of automation and end-to-end solutions within the team, with a focus on continuous incremental improvements.

- Be the Architect and continuously identify opportunities for consolidation of technology platforms, automation, cost savings, and service quality improvement.

- Capacity management, Supply/Demand management for IT infrastructure requirements based on the existing projects and keeping future requirements in mind.

- Conduct product and vendor evaluations ensuring best in class technologies and partners.

- Work closely with and manage strategic vendor partner relationships, including assistance in negotiations for IT-related procurements.

What are we looking for?

- 5-8 years of experience in customer operations/service. Experience in eLearning or EdTech space is a plus.

- Experience with translating complex analyses for technical and non-technical audiences.

- Experience with working with technical, analytical, business, and non-technical teams.

- Experience with cost-benefit analyses and developing and implementing business process improvement strategies.

- Experience with Agile and Waterfall Systems Development Life Cycle (SDLC), as well as User Acceptance Testing (UAT).

- Experience with project management, driving business transformation, and re-engineering strategies.

- Experience of leading overall infrastructure for a complex organization and network, including VLAN setup for regulatory requirements, managing data protection, etc.

- Infrastructure Automation experience and a strong understanding of DevOps technologies is a plus.

Women-friendly workplace:

Maternity and Paternity Benefits

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