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02/03 Salman Ahmed
Recruiter at Ryte4u Solution

Views:182 Applications:52 Rec. Actions:Recruiter Actions:5

Manager - Support Service - Healthcare (6-13 yrs)

Hyderabad Job Code: 1227981

Manager - Support Service

Job Title : Manager, Support Services

Department : Client Services-Support Services

Reports To : Director of Support Services

FLSA Classification : Exempt

Position Summary : The Manager, Support Services will manage one or more customer support/call center teams.

Essential Duties and Responsibilities :

- Ensure professional and courteous customer support services.

- Promote a productive and positive experience with customers to ensure high quality support.

- Handle escalated customer service issues as needed.

- Control costs by managing staffing levels, adjusting as volume dictates.

- Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs.

- Administer motivational programs including incentives and contests to drive performance.

- Work across departments in support of the organization.

- Manage the activities of team members.

- Conduct hiring, firing, performance appraisals, and pay reviews.

Education Requirements : Bachelor's Degree/Masters

Experience and Skills Requirements :

- Six plus years of experience with at least one year of leadership responsibility.

- Business acumen, excellent communication, leadership skills, functional area expertise, and relationship management.

Women-friendly workplace:

Maternity and Paternity Benefits

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