Consultant at KNR Management Consultants
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Manager - Support Operations - SLA/Project Management/Change Management - Retail - IIM/ISB/FMS/MDI (3-7 yrs)
Manager - Support Operations
KRAs :
- Focus on what needs to be achieved and work relentlessly to deliver results.
- Setting high-performance standards, and remaining energetic and motivated to overcome challenges.
- Setting and translating goals into workable action plans by prioritizing, setting measurable targets and optimal utilization of resources.
- Proactively looking for innovative ways of improving processes and work practices
- Responsible to ensure SLA/KPI for different support functions are met.
- Acknowledging superior performance, empowering others and encouraging growth by fostering a learning environment.
- Celebrating success, understanding team's strength/ weaknesses, providing constructive feedback and the supporting long term development of team members.
- Communicating with impact, listening effectively and encouraging an open exchange of ideas within a group. Persuading and positively impacting audiences across various levels and group.
- Responsible for all aspects of their performance.
- Data mining and analytic approach towards anticipating assignment of skilled resources to processes and to maximize the productivity of the ongoing team.
- Leading and mentoring daily huddles with all colleagues to set priorities for the day and governance.
- Responsible for team's overall performance and administration of structured career development and creation of talent pool pipeline.
- Conducts formal employee performance reviews, establish development plans in partnership with colleagues.
Desired Candidate Profile :
- Engineering Background with MBA from premium B school only with 3+ years of experience in Operations, team management, SLA management, project management, Change management.
- Strong written and spoken English communication.
- Team Handling Experience should be Must.
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