Strategic Accounts & Business Development Manager Logistic Industry

JOB PURPOSE : Manages a portfolio of existing customers from an end-to-end account management perspective, with a complete holistic view of the account/ group of accounts with the primary aim of revenue growth.

- To achieve/exceed multiple revenue goals for assigned cluster of accounts, understand customer business and logistics needs, use innovative approaches & structured processes to provide solution and maximize growth and profitability for Ecom express.

MAJOR KEY RESULT AREAS :

- Primary focus on Revenue Growth from the handled portfolio.

- Retaining and growing the existing base of business as per the targets set by the organization for the month/ quarter/ year.

- Achieves new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for Ecom express & the Customer.

- Identifying new business opportunities, Up Selling / Cross Selling.

- Initiates & leads the design and development of tailored solutions that supports unique customer requirements.

- Starting and monitoring new Projects.

- Driving Performance and Service Levels.

- Builds & maintains an appropriate network of key contacts within each Customer's business who can facilitate decision making & actions needed to achieve the required results.

- Full engagement in monthly and weekly reviews.

- Handling customer escalations - preparing RCA and providing the solution.

- Driving the backend activities ( as allocated )

- Engagement in Reconciliation / Payments / DSO.

- Working towards minimizing the debits.

- Billing and payment collection.

- Act as a key point of contact for all the customers in the cluster.

- Responsible for the team's performance in terms of service and revenue growth.

- Uses diverse methods/tools to keep abreast of changes & emerging trends within the customer, competitor & macro business environments and identifies potential opportunities or risks for Ecom Express. As appropriate, translates these into specific information/actions for the customer or recommendations for management review.

- Provides timely and accurate standard reports to management including summarizing sales activities, competitor information, business opportunities or threats etc.

QUALIFICATION/TECHNICAL KNOWLEDGE :

Essential :

- Graduate Degree in any Discipline

- Good knowledge of logistics / E- commerce industry and operational processes and systems.

- Proven ability in business development and customer service

- MS Excel/ MS PPT

- Proven ability in team management

Preferred : Post graduate Degree in Management