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Consultant at Cucumber Consultants
Views:198 Applications:50 Rec. Actions:Recruiter Actions:5
Manager - Service Delivery - BPO/ITeS (5-8 yrs)
- Client advocate - primary client point of contact on assigned campaigns.
- Deliver flawless results that exceed clients- goals on every program while maintaining company profitability goals.
- Drive client satisfaction on all aspects of the campaign, with proper and timely client communication.
- Schedule and run regular team and client meetings with the appropriate cadence.
- Oversee all aspects of the campaign from initial engagement through project completion.
- Define and identify additional business opportunities within your assigned accounts.
- Collaborate with sales leaders and team members within the organization to ensure consistent messaging and tactics are being used to reach overall organizational goals.
- Be a Data Evangelist
- Responsible for overseeing and or/providing all reporting, and updates for campaigns to the client.
- Proactively report to senior management on metrics, opportunities, and possible program roadblocks/obstacles.
- Provide data quality checks weekly and ensure accurate and complete information is captured in CRM (Customer Relationship Management) system.
- Ability to perform operational analysis and provide data-driven insight combined with an ability to examine data across multiple projects or platforms and engineer and restructure to produce quantitative results and deliverables to stakeholders.
- Follow all Information Security policies and processes as required per the job function/role of this position.
- Client-facing, consulting and/or project management experience with strong interpersonal skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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