Manager - Service Delivery - BPO/ITeS

- Client advocate - primary client point of contact on assigned campaigns.

- Deliver flawless results that exceed clients- goals on every program while maintaining company profitability goals.

- Drive client satisfaction on all aspects of the campaign, with proper and timely client communication.

- Schedule and run regular team and client meetings with the appropriate cadence.

- Oversee all aspects of the campaign from initial engagement through project completion.

- Define and identify additional business opportunities within your assigned accounts.

- Collaborate with sales leaders and team members within the organization to ensure consistent messaging and tactics are being used to reach overall organizational goals.

- Be a Data Evangelist

- Responsible for overseeing and or/providing all reporting, and updates for campaigns to the client.

- Proactively report to senior management on metrics, opportunities, and possible program roadblocks/obstacles.

- Provide data quality checks weekly and ensure accurate and complete information is captured in CRM (Customer Relationship Management) system.

- Ability to perform operational analysis and provide data-driven insight combined with an ability to examine data across multiple projects or platforms and engineer and restructure to produce quantitative results and deliverables to stakeholders.

- Follow all Information Security policies and processes as required per the job function/role of this position.

- Client-facing, consulting and/or project management experience with strong interpersonal skills.