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25/11 HR
Manager at ARC Consulting

Views:2723 Applications:202 Rec. Actions:Recruiter Actions:8

Manager/Senior Manager - Transitions - BPO (10-15 yrs)

Bangalore/Delhi NCR/Hyderabad Job Code: 768496

The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams and building relationships for long terms success.

Responsibilities: The job exists due to the criticality around seamlessly managing large-scale & complex projects for the Transition function and creating a value-add for internal stakeholders by streamlining / simplifying their processes, thus creating meaningful business impact.

- Develop an understanding of the E2E solution and value being proposed

- Contribute to the creation of the E2E Transition strategy / solution, along with the TL, by - Consolidating relevant inputs from cross functional teams, with in line with the E2E solution, Validating rationale/assumptions for the proposed digital compendium proposed.

- Own all RFP document updates.

- Participate in Pre-Transition Workshops to gain further insight and fine tune the transformation solution to meet client's stated and unstated needs

- Understand G's Digital Compendium - Transformation Services offerings, solutions, digital assets and their deployment toolkits - with sharp focus on client / domain specific agendas

- Drive the deployment of digital compendium in Transformation solutions, as identified

- Develop and refine Client engagement strategies in line with client expectations and relationship management practices

- Engage the Client project Teams to identify potential opportunities (unstated)

- Taps into internal networks - TLs / SMEs / SDLs / People Function etc. to identify relevant ideas or customize existing transformation solution to accordance to client's expectations

- Manage expectations and gain relevant buy-in / ownership to drive the Project agenda as laid out.

- Identify and communicate risks, and co-create change solutions throughout the Project period

- Build a foundational knowledge of revenue, AOI impact and cost drivers for a business during the transition lifecycle

- Responsible for SLA Adherence during the transition lifecycle (90 days post go-live)

- Execute and control the implementation of the financial strategies to realize their benefits and positively impact E2E transition costs.

- Analyze and take corrective action to stay on track with transition cost and On Time delivery

- Build a deep understanding of the domain, products and service lines within the industry

- Develop a strong acumen around Client's business know-how and expectations

- Develop and validate own - viewpoint-, based on the information gathered, in discussion with the TLs.

- Leverage existing - Viewpoint- to contextualize the transformation solutions to exceed client expectations and enhance our value proposition

- Hold conversations / presentations that are : Client focused and contextually aligned, Focused on project outcomes / capabilities for the client, Bring out the credibility of the individual as a trusted advisor, Bring out the credibility of an organization as a consultant.

- Mobilize a clear and effective cross functional (including Ops / People Function etc.) program team to drive project outcomes

- Develop the project plan in line with the required change, associated costs and intended outputs

- Implement the defined internal and external governance strategies (risks / issues / communication / compliance & controllership / knowledge / people / reporting etc.) creating a - zero surprise- environment- through the project cycle.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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