Talent Acquition at ANRI Solutions HR Services
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Manager/Senior Manager - Transition - BPO (12-15 yrs)
Position :
Manager Trasition
Senior Manager Transition
Shift timings : General shift timings
Job location - Mumbai / Chennai (Work from office)
Knowledge and mandate experience:
- Should have minimum8-10 Years of experience with at least 3+ years of experience in BPO transitions
- For Senior Manager and 12-15 years of experience with at least 5+ years of experience in BPO transitions
- Experience to include operations and transitions (multiple domains)
- Experience of project delivery in all aspects of the Transition Lifecycle Management
- Experience in Contract Management
- Project management skills
- Worked on RFP/RFI and supported solutions
- Understanding and expertise in MS office, MS projects (Preferred)
Transition Management:
- Deliver all Transition Projects and Programme in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting)
- Act as the central liaison for all transition activities
- Operationalize relevant contract SLA's and obligation
- Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency
- Produce detailed project plans to manage interdependencies
- Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues
- Create and effectively manage the stakeholders, incorporating all project work-streams
- Monitor the programe/project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented
- Review the outcomes of the Transition Projects to determine any corrective actions that could be taken to improve timely delivery.
Qualification : Graduation Mandate
Soft Skills :
- Excellent interpersonal skills
- Excellent written and verbal communication
- People management skills/have managed a team
- Analytical skills
- Quick learner
- Quick decision making
Certification : PMP certification desirable but not mandatory
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