Job Description:&nbsp;Manager/Sr. Manager-Training Industry: A Fin-tech venture funded by the largest global investors. Led by star leadership Reporting to :&nbsp;Vice President - Sales Role Details : - Manage the functions and work towards enhancement of the function and team members. - Conduct new product and refresher trainings. - Recruit, mentor and develop team members and nurture an environment where they can excel through encouragement and empowerment. Facilitate learning across the floor through conducting training programs and presentations. - Perform design and operating effectiveness reviews per the audit calendar and report progress. - Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team. - Maintain performance and attendance records, Leave Plans for the team and compile information for the Operations department. - Promote professional and personal development of team members by administering appraisals,nominating appropriately for training, administer progressive disciplinary action and career development programs - Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate the team in a monotonous job environment - Assist in SOP/ Controls documentation and create the same wherever required. Develop training content . - Familiar with traditional (training, coaching, mentoring etc) and modern training methods (e-learning, gamification, simulations etc) - Ability to plan, multi task and deliver projects/commitments on time - Strong writing &amp; record keeping ability for reports, dashboard and training content - Track record in designing training course curriculum, assessments &amp; lesson plan. - Understand specific segment requirements and train team members accordingly . - Deliver the required voice &amp; communication coaching efficiently - Conduct remote monitoring sessions, thus completing performance summaries. - Randomly monitor calls to ensure organizational standards are maintained. - Review evaluations, maintain tape files, and handle general administrative duties. - Prepare performance evaluations documenting contact-handling procedures. Experience and Education : - Overall experience of 7-8 years of experience in Training function with 2-3 years at managerial level, preferably from Banking/ NBFC sector and having managed training function of a BPO. Graduation/ Post Graduation from premium colleges. - Excellent written and oral communication skills. - Influencing Skills -ability to motivate stakeholders and demonstrate organizational influence

Gurgaon/Gurugram

Manager/Senior Manager - Training & Development - FinTech 

Manager/Senior Manager - Training & Development - FinTech  ,Job Description for Manager/Senior Manager - Training & Development - FinTech  in Exit Options Management Services in  Gurgaon/Gurugram for (7-10) years of experience. Apply Now!

Job Description for Manager/Senior Manager - Training & Development - FinTech  in Exit Options Management Services in  Gurgaon/Gurugram for (7-10) years of experience. Apply Now!