Purpose of the Job:

- The purpose of this position is to maintain high customer service levels across the business.

- This position will drive S&OP process for service vertical. This would include the Demand and Supply Planning Processes.

- This position will manage the Inventory in the Supply Chain Service vertical and will ensure that costs are optimized across Supply chain.

Key Responsibilities

- Reduction of customer complaints by better availability of spares.

- Demand planning of service spares - about 4000 SKUs.

- Ensuring that the ordered spares are received from a factory within defined timelines.

- Supply planning - Ensuring the required spares are available with the Business Partners as per the supply plans.

- Managing inventory for service spares. Ensuring that the non-moving inventory is not generated through improved demand planning process.

- Improve the maturity level of the S&OP process to ensure smooth integration across the business.

- Develop and implement IT solutions to enable Supply chain to increase flexibility and reduce cost.

Key Performance Indicators

- Success in this role will be measured through the delivery of objectives which are aligned to key business priorities

OBJECTIVE Measurement

1. CUSTOMER SERVICE Number of complaints

2. WORKING CAPITAL Inventory Days

3. BUSINESS PARTNERS- SUPPLY FULFILMENT % Line fill

4. S&OP INTEGRATION - - Forecast accuracy

- Inventory days

- Line fill

- Improvement in maturity level

Span of Control

- Factory Supply Chain Managers, Regional Logistics Managers, Warehouse managers, Regional Service managers

Competencies

- Good analytical ability

- Knowledge of SAP is preferred

- Good Planning and Organizing Skill with attention to detail

- Ability to Influence Peers/Seniors

- Good Interpersonal Skills

- Able negotiator

- Awareness and working knowledge of Theory of Constraints (TOC) is preferred.

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