Manager/Senior Manager - Subscriber Retention - Usage & Retention - Durable Brand

APPLY ONLY AND ONLY IF YOU HAVE DONE MBA

We are urgently looking out for the candidates for Manager/ Senior Manager Subscriber Retention(Usage & Retention) - Leading Durable Brand- Mumbai.

Brief Description of Role :

Responsible for all Subscriber retention activities, initiatives & promotions

Key Duties and Responsibilities :

- Reduction of Deactivations across the platform

- Responsible for the longevity of new and existing subscribers on the platform.

- Ensuring revenue enhancement of customer by improving monthly active days

- Proactive Campaigns to prevent customers from entering into de-active state

- Drawing subscriber behavioral insights &using subscriber transaction data to conceptualize, devise, implement, monitor & track Retention campaigns.

- Working with cross functional teams (all customer touch points) towards engaging customers & thereby retention.

Skills required :

- Ability to observe trends, patterns & understand consumer behavior with a view to acting accordingly to maximize retention of deactivate subscriber.